DANAE BOSSONG
Melbourne,VIC
Summary
Dedicated professional with experience in the Real Estate industry. Proficient in tenant relations, property maintenance and financial management. Strong background in creating and implementing strategies to maximise revenue and ensure Tenant and Landlord satisfaction.
Overview
10
10
years of professional experience
Work History
PROPERTY MANAGER
O'BRIEN REAL ESTATE
Rowville, Australia
08.2023 - 03.2024
- Managed daily administrative tasks, including tenant relations and rent collections.
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Managed 250+ properties independently.
- Investigated complaints, disturbances and violations and resolved issues.
- Planned, scheduled, and coordinated general maintenance and major repair projects.
BARKEEPER / WAITRESS
THE BUNGALOW
Ringwood, Australia
01.2021 - 01.2022
- Responsibilities included responsible serving of alcohol, opening and closing the bar (cleaning, setting up, locking up), cash handling.
- Food service including order taking through restaurant and bottomless brunches.
- As well as fast paced service within the Nightclub.
BARKEEPER
SEAMUS O'TOOLE IRISH PUB
Knox City, Australia
01.2019 - 01.2020
- Responsibilities included responsible serving of alcohol, opening and closing the bar (cleaning, setting up, locking up), cash handling, door attendee.
- Food service including order taking through restaurant and private functions.
RECEPTIONIST / ASSISTANT PROPERTY MANAGER
CENTURY 21 ON CENTRE
Bentleigh, Australia
01.2018 - 01.2019
- Responsibilities included but not limited to meeting and greeting clients; answering incoming phone calls; dealing with incoming emails; open, sort and distribute incoming mail.
- Receive rents, issue receipts and update client files; process and prepare daily banking.
- Printing, photocopying and binding as required.
- Type correspondence for Sales Department.
- In my role as Assistant Property Manager, I take prepared monies to the bank; open properties for inspection and meet with prospective tenants.
- Verify applicant's references and employment details.
- Complete VCAT or RTBA forms, general office filing, liaison with clients or tradespeople as required, any other general duties as directed by my Manager.
CUSTOMER SERVICE TEAM MEMBER
MCDONALDS
Rowville, Australia
01.2014 - 01.2018
- Responsibilities include food and beverage handling, serving customers in drive through, front counter and acting as party host.
- Money handling including balancing registers and floats, maintaining a clean kitchen and restaurant and resolving customer complaints should they arise.
- Crew Leader often tasked with new employee basic orientation and on the job training.
Education
HLTAID003 - PROVIDE FIRST AID & CPR
FIRST AID PRO
12.2021 - 12.2021
AGENTS REPRESENTATIVE COURSE
REAL ESTATE INSTITUTE OF VICTORIA (REIV)
12.2018 - 12.2018
VICTORIAN CERTIFICATE OF APPLIED LEARNING -
SWINBURNE UNIVERSITY OF TECHNOLOGY
03.2015 - 12/2017
CERTIFICATE III - HEALTH AND COMMUNITY SERVICES
SWIMBURNE UNIVERSITY OF TECHNOLOGY
03.2015 - 12/2016
Skills
- Communication
- Problem Solving
- Customer Service
- Multi-tasking
- Teamwork
- Collaboration
- Leadership
References
Velia Perri, Property Manager, O'Brien Real Estate, (043) 900-7366, veliaperri@obre.com.au
Timeline
PROPERTY MANAGER
O'BRIEN REAL ESTATE
08.2023 - 03.2024
HLTAID003 - PROVIDE FIRST AID & CPR
FIRST AID PRO
12.2021 - 12.2021
BARKEEPER / WAITRESS
THE BUNGALOW
01.2021 - 01.2022
BARKEEPER
SEAMUS O'TOOLE IRISH PUB
01.2019 - 01.2020
AGENTS REPRESENTATIVE COURSE
REAL ESTATE INSTITUTE OF VICTORIA (REIV)
12.2018 - 12.2018
RECEPTIONIST / ASSISTANT PROPERTY MANAGER
CENTURY 21 ON CENTRE
01.2018 - 01.2019
VICTORIAN CERTIFICATE OF APPLIED LEARNING -
SWINBURNE UNIVERSITY OF TECHNOLOGY
03.2015 - 12/2017
CERTIFICATE III - HEALTH AND COMMUNITY SERVICES
SWIMBURNE UNIVERSITY OF TECHNOLOGY
03.2015 - 12/2016
CUSTOMER SERVICE TEAM MEMBER
MCDONALDS
01.2014 - 01.2018