Danae Edwards
Cairns,QLD
Summary
Driven professional with a proven track record at Alphacool Cairns Pty Ltd, adept in multitasking and organizational skills. Excelled in enhancing client satisfaction and loyalty through effective communication and analytical thinking. Demonstrated expertise in project planning and service coordination, achieving significant improvements in service delivery efficiency. Results-driven Service Coordinator with solid background in coordinating and managing service operations. With effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Alphacool Cairns Pty Lts
12.2020 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Bartender
Red Beret Hotel
10.2019 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Certificate III - Business Administration
TAFE Queensland Cairns
Cairns, QLD12.2021
High School Diploma -
Trinity Bay State High School
Manunda, QLD11.2017
Skills
- Multitasking Abilities
- Ability to Learn Quickly and Enhance Skills
- Analytical Thinking
- Project Planning
Timeline
Service Coordinator
Alphacool Cairns Pty Lts
12.2020 - Current
Bartender
Red Beret Hotel
10.2019 - 12.2020
Certificate III - Business Administration
TAFE Queensland Cairns
High School Diploma -
Trinity Bay State High School
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