Danae Gacesa
Summary
Hardworking, fit and healthy job seeker eager to secure entry-level Equipment operator position. Very loyal employee, who has stayed with each company for a very long time. The first was over 10 years, the second over 6 years and business owner for 19 years. As a previous business owner and Manager, I know the importance of hiring the right staff who are passionate and dedicated to their job. I am a loyal employee Ready to put the effort in and hard work that is needed to complete necessary training and help the team achieve company goals while following work place health and safety protocols. I am good at taking direction, a detail-oriented team player with strong organizational skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Owner /Office Manager/Operator/Project Manager
Ultraspace Interior Designers
Sunshine Coast, QLD
04.2004 - Current
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Maximized cash flow through optimal billing and collection processes.
- Completed bi-weekly payroll for employees.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drafted invoices for completed work.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Built loyal account base and long-term business relationships with trades and suppliers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Appraised inventory levels and ordered furniture and building supplies for each client as needed.
- Identified and qualified customer needs and closed profitable projects with high success rate.
- Supervised daily operations of multi-million dollar projects.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Participated in furniture selection and documentation of specifications.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings, fabrics, flooring, lighting, fittings and fixtures and any necessary items for the project.
- Performed administrative and clerical duties such as word processing, data entry, emailing and copying.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved accounting, service and delivery concerns.
- Entered orders into computer database system.
- Input income and expense details into database to track business finances and address variances.
- Reconciled daily sales, returns and financial reports in Xero.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Followed manufacturer manuals, diagrams and specifications to properly install and repair office furniture and equipment.
- Uncrated, assembled, installed and repaired furniture and office equipment in customers' homes or offices.
- Operated forklifts, small trucks and dollies to move furniture and equipment to different areas and rearrange within warehouse.
- Used hand and power tools to attach metal braces, corner blocks as well as for furniture assembly.
- Managed maintenance activities, supervised staff and inspected equipment.
- Reviewed installation plans to install product to meet space plans.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Operated light trucks to deliver furniture.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Planned and scheduled projects and directly performed installations.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services or product.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Prepared and checked outbound shipments for accuracy.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Planned and scheduled projects and directly performed installations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Used variety of hand and power tools to complete tasks.
- Managed safe and efficient use of tools and equipment on construction sites.
- Performed general housekeeping and cleaning tasks.
- Planned and scheduled projects and directly performed installations.
- Negotiated and managed third-party contracts related to project deliverables.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Assistant Manager
Sussan And Company
Maroochydore, QLD
02.2011 - 01.2017
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Reviewed order slips, picked products and staged merchandise to be shipped.
- Kept work areas neat, clean and free from debris.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Supervised and trained new staff.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Checked product levels and recommended new purchases.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained effective team member communication.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Updated merchandise pricing to match new values and special promotional rates.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Loaded, unloaded, and moved stock, shelving and racking system to and from storage and shop.
- Performed general housekeeping and cleaning tasks.
Store Manager / Merchandiser
Supre
Cairns, QLD, Brisbane QLD
01.1999 - 01.2008
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Developed new store location from ground up by hiring and training efficient team.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Tracked and recapped key item performance.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Monitored and analyzed sales records and consumer purchasing trends.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Cleaned and maintained storeroom in compliance with OSHA safety standards.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Planned and scheduled projects and directly performed installations.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
Confined Space Entry Course (CSE1),
OHSA Health Safety Training
Sunshine Coast04.2023
CONSTRUCTION WHITE CARD
OHSA Health Safety Training
Sunshine Coast, QLD04.2023
Standard 11 Mining Induction Course
OHSA Health Safety Training
Sunshine Coast, QLD04.2023
TLILIC0003 – Licence To Operate A Forklift Truck
Host Safety Training
Sunshine Coast, QLD03.2023
Articulated Haul Truck Operation - RIIMPO337E
Diggerman Training
Sunshine Coast03.2023
High School Diploma -
Immanuel Lutheran College - Maroochydore
Buderim, QLD12.1996
Skills
- Business Administration
- Customer Relations
- Project Management
- Written Communication
- Account Reconciliation
- Microsoft Office
- Microsoft Word
- Excel
- Outlook
- Xero accounting software
- Coaching and Training
- Billing and Invoicing
- Process Payments
- Prepare Orders
- Accounts Payable and Receivable
- Payment Reconciliation
- Strong leadership skills
- Policy Implementation
- Willing to Learn
- Heavy Lifting
- Loading and Unloading
- Stockroom Maintenance and Procedures
- Safe Lifting Procedures
- Supply Restocking
- Storage Management
- Forklift Operation
- Warehouse Safety
- Product Restocking
- Organization and Categorization
- Office Cleaning
- Adaptable and proficient in learning new concepts quickly and efficiently
- Working independently and collaboratively in team environment
- Critical thinking Skills to break down problems, evaluate solutions and make decisions
- Proven ability to learn quickly and adapt to new situations
- Operations management
- Staff supervision
- Cost Control
- Employee performance evaluations
- Recruiting and interviewing
- Staff Management
- Budgeting
- Business administration
- Training
Certification
- Full manual driving licence
- Confined Space Entry Course (CSE1) - March 2023
- Standard 11 (S11) Mining Induction - March 2023
- Construction White card - March 2023
- Forklift Licence - March 2023
- Conduct articulated haul truck operations Course - RIIMPO337E – March 2023
Timeline
Assistant Manager
Sussan And Company
02.2011 - 01.2017
Business Owner /Office Manager/Operator/Project Manager
Ultraspace Interior Designers
04.2004 - Current
Store Manager / Merchandiser
Supre
01.1999 - 01.2008
Confined Space Entry Course (CSE1),
OHSA Health Safety Training
CONSTRUCTION WHITE CARD
OHSA Health Safety Training
Standard 11 Mining Induction Course
OHSA Health Safety Training
TLILIC0003 – Licence To Operate A Forklift Truck
Host Safety Training
Articulated Haul Truck Operation - RIIMPO337E
Diggerman Training
High School Diploma -
Immanuel Lutheran College - Maroochydore
- Full manual driving licence
- Confined Space Entry Course (CSE1) - March 2023
- Standard 11 (S11) Mining Induction - March 2023
- Construction White card - March 2023
- Forklift Licence - March 2023
- Conduct articulated haul truck operations Course - RIIMPO337E – March 2023