Danai Jokwiro
Doreen ,VIC
Summary
Proven track record in enhancing customer satisfaction and streamlining service delivery, as demonstrated at Ghost Burgers and Grill. Skilled in personal care and progress documentation, I excel in creating positive outcomes through energetic teamwork and exceptional service standards. Achieved significant improvements in order accuracy and client trust, leveraging both hard and soft skills to exceed employer expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Worker
McDonald's Fast Food Restaurant
Mernda, VIC
01.2020 - 01.2022
- Cooked, prepared and bagged food for customers.
- Kept customers and crew areas organized.
- Calculated totals, processed payments and issued receipts.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
Waitress
Ghost Burgers and Grill
Doreen, VIC
01.2022 - Current
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
Disability Support Worker
My Choice Support Network
Plenty, VIC
02.2024 - Current
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Education
Bachelor Of Nursing - Health
RMIT University
Bundoora, VIC06.2026
Skills
- Personal Care
- Home Healthcare Services
- Progress Documentation
- Risk Assessments
- Customer service support
- Team motivation
Certification
Responsible Service of Alcohol
Timeline
Disability Support Worker
My Choice Support Network
02.2024 - Current
Waitress
Ghost Burgers and Grill
01.2022 - Current
Crew Worker
McDonald's Fast Food Restaurant
01.2020 - 01.2022
Bachelor Of Nursing - Health
RMIT University