Dandan Pan
Brisbane,QLD
Summary
Proven leader in the hospitality sector, adept at elevating customer experiences and streamlining operations for efficiency. At Yi Chuan Chuan Hotpot Restaurant, I spearheaded staff development and operational enhancements, boosting service quality. Skilled in customer service and financial management, I excel in fostering team collaboration and maintaining high cleanliness standards, ensuring guest satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Cashier
Veggie Heaven
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Restaurant Waiter
Shikii Sushi
09.2023 - 12.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Restaurant Manager
Yi Chuan Chuan Hotpot Restaurant
03.2021 - 01.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Manager
U Lifestyle Restaurant
11.2020 - 03.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Barista
McDonald's
11.2017 - 02.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Diploma - Hospitality Management
Australian College of Travel And Information Techn
Brisbane, QLD03.2025
Graduate Diploma - Management
Charlton Brown
Brisbane, QLD09.2024
Certificate IV - Kitchen Management
Mastery Institute Australia
Brisbane, QLD03.2024
No Degree - Administration
Qingdao Gold Coast College of Technology
Qingdao,China06.2015
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Restaurant Waiter
Shikii Sushi
09.2023 - 12.2023
Cashier
Veggie Heaven
05.2022 - Current
Restaurant Manager
Yi Chuan Chuan Hotpot Restaurant
03.2021 - 01.2022
Restaurant Manager
U Lifestyle Restaurant
11.2020 - 03.2021
Barista
McDonald's
11.2017 - 02.2019
Diploma - Hospitality Management
Australian College of Travel And Information Techn
Graduate Diploma - Management
Charlton Brown
Certificate IV - Kitchen Management
Mastery Institute Australia
No Degree - Administration
Qingdao Gold Coast College of Technology
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