DANDAN (SASHA) SHEN
St Lucia,QLD
Summary
Well-qualified Retail and Beauty familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Cosmetics Plus
01.2022 - 07.2023
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged in friendly conversation with customer to better uncover individual needs.
Red Book, Bilibili
05.2022 - Current
- Started and managed a personal beauty channel, creating engaging content such as VLOGs, fashion, and beauty-related videos
- Successfully grow a follower base of 200,000 across various social media platforms within a short period of time
- Developed a strong understanding of beauty brands and their products, establishing connections with multiple beauty brands to collaborate on content creation.
Foreign trade worker
Eyeon Beauty Inc
02.2018 - 01.2021
- Processed customer orders for cosmetic products from overseas markets, ensuring accurate recording and verifying product availability, resulting in improved order accuracy and customer satisfaction
- Provided detailed cosmetic quotations, aiding customer understanding and informed purchasing decisions through comprehensive pricing and product information
- Created accurate order confirmations, capturing all relevant information, leading to streamlined processing and reduced errors
- Monitored orders, and collaborated with logistics and shipping for on-time delivery, boosting customer trust in cosmetic products.
Education
Bachelor of Education -
University
China06.2015
Skills
- Have a positive attitude
- Flexible availability
- Customer service, Communication skills
- Surface Sanitizing
- COVID-19 Safety Procedures
- Exceeding Customer Expectations
- Goal-Driven
- Strategic Selling
- Brand Awareness Generation
- Positive Customer Engagement
- Beauty Trends
- Retail Metrics and Goals
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Korean
Native or Bilingual
Japanese
Professional Working
Additional Information
Australian Employer Reference- Nathan R O'Sullivan- 0447124259
Timeline
Red Book, Bilibili
05.2022 - Current
Retail Assistant
Cosmetics Plus
01.2022 - 07.2023
Foreign trade worker
Eyeon Beauty Inc
02.2018 - 01.2021
Bachelor of Education -
University
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