Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Dandara De Oliveira

Dandara De Oliveira

Sydney

Summary

Dynamic customer service professional with a proven track record at BridgeClimb, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and proficient in crafting high-quality beverages, consistently delivering exceptional service that drives repeat business and satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

BridgeClimb
12.2021 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Coffee Barista

BridgeClimb
12.2021 - 12.2024
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.

Education

V.E.T - Project Management

ILSC College
Sydney, NSW
09-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Professional Working
Portuguese
Native or Bilingual

Timeline

Customer Service Representative

BridgeClimb
12.2021 - 12.2024

Coffee Barista

BridgeClimb
12.2021 - 12.2024

V.E.T - Project Management

ILSC College

Similar Profiles

CREATE PROFILE
Dandara De Oliveira