Summary
Overview
Work History
Education
Skills
Timeline
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Dane Clark

Kirrawee,NSW

Summary

Dynamic General, Operations and Fleet Manager with over 15 years of experience in optimising business operations, enhancing profitability, and leading high-performing teams. Proven expertise in strategic planning, budget management, and workflow optimisation. Adept at implementing policies and procedures that drive business growth while ensuring compliance.

Overview

12
12
years of professional experience

Work History

Operations/Fleet Manager (98 Staff)

SmartTech (WestTrac)
NSW, QLD, VIC
06.2023 - Current
  • Direct day-to-day operations by leading the implementation of short-term and long-term strategies to achieve the business plan and profitability goals.
  • Manage scheduling and training. Recruit, hire, and train staff on the application of projects, customer relations, and customer service.
  • Build strong operational teams to meet process and production demands. Address customer concerns with appropriate solutions.
  • Motivate and evaluate personnel for performance improvement and goal achievement.
  • Develop sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives
  • Create and maintain a sales environment that supports business objectives
  • Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
  • Ensure all drivers had valid licenses, completed required training, and adhered to safety standards.
  • Conducte regular vehicle inspections to identify potential problems or issues.
  • Coordinate with vendors for parts ordering, repairs and services.
  • Manage daily operations of the fleet department including staffing, scheduling and performance management.
  • Research new technologies such as GPS tracking systems to determine cost-effectiveness in improving fleet operations.
  • Prepare weekly report summarizing key performance indicators for senior management review.
  • Negotiate contracts with suppliers for parts, services, vehicle rentals.
  • Manage inventory levels of spare parts used in maintenance activities.
  • Identify issues with work vehicles and put in maintenance requests with shop department.
  • Supervise employees to promote optimal productivity in job tasks and duties.
  • Supervise driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
  • Communicated with upper management and drivers to build lasting relationships.

Operations Manager (120 Staff)

Cleanaway Australia
Sydney, NSW
01.2023 - 06.2023
  • Led process improvement initiatives, enhancing operational efficiency and productivity through ongoing assessments.
  • Oversaw comprehensive financial management, including budgeting, accounting, and payroll, ensuring financial integrity and compliance.
  • Motivated and guided a large team to focus on performance improvement and goal achievement, building robust operational teams.
  • Implemented quality assurance practices to deliver positive customer experiences and meet changing customer needs.

Operations Manager (48 Staff)

Fergusons Plumbing Group
QLD, VIC, NSW
01.2021 - 01.2023
  • Led a team of 48, strategically focusing on service quality enhancement and customer satisfaction, aligning with core business objectives.
  • Implemented an innovative procurement strategy, achieving a 15% reduction in operational costs while maintaining quality standards.
  • Established and managed partnerships with key suppliers, ensuring efficient, timely delivery and cost-effective sourcing, contributing to overall operational efficiency.
  • Introduced and managed a digital tracking system for service requests, streamlining processes and improving response times by 20%, demonstrating effective use of technology in operations.

Operations Manager (350 Staff)

Telstra Business
Australia Wide
01.2012 - 01.2022
  • Strategically led daily operations, successfully implementing short-term and long-term strategies to exceed business plan targets and boost profitability.
  • Developed key performance metrics, providing insightful regular reports to inform and refine business strategies.
  • Pioneered and implemented comprehensive training programs, aligning with organizational changes to enhance employee performance in core operations.
  • Managed and coordinated all aspects of building operations, maintenance, and improvements, including repair and construction projects for optimal facility functionality.
  • Built and led strong, adaptive operational teams, establishing a foundation for exceptional customer service and operational excellence.
  • Managed client accounts on an ongoing basis to ensure expectations were met or exceeded.
  • Identified upselling opportunities for existing clients and cross-sell opportunities with new prospects.
  • Developed relationships with key decision makers within target accounts.

Education

MBA - Operations Management

University of New South Wales
Sydney, NSW
09.2019

Bachelor of Arts - Business Administration And Management

SWINBURN UNIVERSITY
Sydney
09.2014

Certificate IV - Business Management

Swinburn University
Sydney
09.2014

Certificate III - Digital Media And Technology

TAFE NSW
Albury
11.2016

Skills

  • Strategic Planning & Execution
  • Financial Management & Analysis
  • Operations Management
  • Sales and Service Strategy Development
  • Team Leadership & Development
  • Process Optimisation & Quality Assurance
  • Supplier Relationship Management
  • Technology Integration in Operations
  • Compliance & Safety Management
  • Stakeholder Engagement & Communication

Timeline

Operations/Fleet Manager (98 Staff)

SmartTech (WestTrac)
06.2023 - Current

Operations Manager (120 Staff)

Cleanaway Australia
01.2023 - 06.2023

Operations Manager (48 Staff)

Fergusons Plumbing Group
01.2021 - 01.2023

Operations Manager (350 Staff)

Telstra Business
01.2012 - 01.2022

MBA - Operations Management

University of New South Wales

Bachelor of Arts - Business Administration And Management

SWINBURN UNIVERSITY

Certificate IV - Business Management

Swinburn University

Certificate III - Digital Media And Technology

TAFE NSW

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