Danel Joubert
Melbourne
Summary
Dynamic Operations Manager with a proven track record at Investa Projects Victoria, enhancing operational efficiency and team performance. Skilled in team leadership and operational management, consistently achieving and surpassing goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Investa Projects Victoria
03.2019 - Current
- Problem-Solving and Proactive Operations Management: Identified and resolved operational challenges, such as recruiting offshore team members to address staffing shortages and ensure continuity in a fast-paced environment. Developed training materials and process notes to upskill offshore staff, ensuring they could handle multiple roles and maintain turnaround times.
- Trusted Advisor to Leadership: Acted as a strategic advisor to the CEO, involved in key decisions regarding staff restructuring, hiring, and software selection and managed the ranking and prioritisation of staff during COVID-19 to retain top talent and maintain operations.
- Meeting and Event Oversight: Implemented Trello to manage team actions and goals, improving organisation and communication. Organised and led staff meetings and social events, fostering a collaborative team environment.
- Financial Efficiency Systems: Led the project to implement NetSuite, replacing outdated systems and integrating financial and operational functionalities. Managed scoping, training, testing, and ongoing process improvements to ensure smooth system operation.
- Collaboration and Relationship Building: Fostered strong relationships through regular one-on-one and team meetings, implemented cross-training, and introduced a rewards and recognition programme to enhance team performance and culture.
- Operational Excellence: Improved operational systems and best practices, managing budgets, forecasts, and KPIs to optimise company performance. Led multiple internal projects, ensuring timely and successful completion.
- Adaptability: Navigated rapidly changing government regulations during COVID-19, maintaining clear communication with clients and staff and ensuring business continuity through flexible and adaptive strategies.
- Communication and Interpersonal Skills: Elevated underperforming teams through effective communication, coaching, and empowerment and implemented clear process notes and training to ensure consistent and high-quality performance.
- Decision-Making and Attention to Detail: Managed critical decisions regarding team restructuring, staff redundancy, and financial management with meticulous attention to detail, ensuring compliance with HR processes and company policies.
- Ownership and Accountability: Demonstrated a leadership style focused on empowerment and trust, adapting to individual team members' needs while maintaining high standards and accountability through direct conversations and consistent follow-up.
Office Administrator
Investa Projects Victoria
09.2018 - 02.2019
- Managed office administration and support team operations.
- Handled accounts receivable duties and summarised daily, weekly, and monthly reports.
- Coordinated onboarding processes and facilitated staff meetings.
- Assisted the General Manager with various administrative tasks
Operations
Stonehage Fleming Financial Services
04.2017 - 07.2018
- Generated and managed client relationships, ensuring compliance with company policies.
- Implemented new software and trained staff, improving operational efficiency.
- Reviewed and updated processes to maintain data integrity
Office & Facilities Manager
Mix Telematics International
09.2014 - 01.2017
- Responded to building emergencies and managed repairs.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Ensured compliance with Occupational Health & Safety regulations.
- Managed supplier contracts, building maintenance, and office projects.
Accounts Assistant
Mix Telematics International
12.2008 - 08.2014
- Maintained clean and organised files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemised statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Conducted bank reconciliations, processed invoices, and managed supplier statements.
- Organised staff training and asset management
Project Lead
Discovery Network Europe
09.2008 - 09.2008
- Led a team of five, managing internal systems and contracts.
- Identified project workflow risks and supported the project manager.
Education
Certificate - Administration
ICB
South Africa01.2017
Diploma - Business Management And Computer Science
Damelin College
George, South Africa12.2005
High School Diploma -
Outeniqua
George, South Africa12.2004
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint)
- Experienced with Netsuite, Myob, Great Plains, SAP, Sage Line 500, 4-Series accounting software
- Skilled in NavOne Wealth Management System and Laserfiche document management system
Certification
- Leadership beyond Theory – 8-week course
- Supervision and People Management – 2-day course
- Leadership Skills for Managers with 360 Feedback 2-day course
- DISC Profiling – 2-day course
- Delegation – 1-day course
- Health & Safety Representative, First Aider, and Team Leader
Languages
Afrikaans
Native or Bilingual
Timeline
Operations Manager
Investa Projects Victoria
03.2019 - Current
Office Administrator
Investa Projects Victoria
09.2018 - 02.2019
Operations
Stonehage Fleming Financial Services
04.2017 - 07.2018
Office & Facilities Manager
Mix Telematics International
09.2014 - 01.2017
Accounts Assistant
Mix Telematics International
12.2008 - 08.2014
Project Lead
Discovery Network Europe
09.2008 - 09.2008
Certificate - Administration
ICB
Diploma - Business Management And Computer Science
Damelin College
High School Diploma -
Outeniqua
- Leadership beyond Theory – 8-week course
- Supervision and People Management – 2-day course
- Leadership Skills for Managers with 360 Feedback 2-day course
- DISC Profiling – 2-day course
- Delegation – 1-day course
- Health & Safety Representative, First Aider, and Team Leader
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