DANG VIET PHUONG
Melbourne,VIC
Summary
An enthusiastic fast-learner and perfectionist with excellent ability of adaptation who possesses extensive professional experiences providing first-class results by sticking to job demands and deadlines through diligent work-ethic. A goal-oriented candidate looking for a career growth as Business Analyst after having finished his post-graduate studies in Business Analytics. Currently pursuing a Master of Business Analytics at Deakin University, gaining expertise in advanced data analytics, predictive modelling, and business intelligence tools to drive data-driven decision-making.
Overview
5
5
years of professional experience
1
1
Certification
Work History
TECHNICAL ENGINEER
Microsoft Dynamics 365 CE (CRM)
01.2022 - 01.2023
Main Tasks
- Communicate with end users/ system administrators/ solution integrators to troubleshoot CRM system issues
- Apply relevant technical knowledge to research and identify appropriate remediation steps
- Provide technical guidance across different teams to identify issue areas in order to find suitable solution
What I learnt
- Understanding of CRM system mechanism
- Technical knowledge related to Microsoft’s CRM system Mentoring skills
IP LAW CONSULTANT
D&N International
01.2021 - 01.2022
Main Tasks
- Responsible for Trademark & Copyright cases all over SEA (Southeast Asia) including registration for new trademarks and executing legal actions for the dispute of intellectual property between clients and local companies
- Offered legal advices to clients regarding intellectual property issues surrounding inventions and trademarks
CUSTOMER REPRESENTATIVE
Tek-experts (ON BEHALF OF MICROSOFT)
01.2019 - 01.2021
Main Tasks
- Communicated and provided technical support for end users’ issues on Microsoft applications
- Received and responded to clients’ complaints
What I learnt
- Mentoring skills (towards new members)
- Understanding of Microsoft company’s operation chain
- Knowledge about different types of managers and management methods corresponding to each type and level
Achievement
- ‘Cluster A’ Reward for multiple months
SALESPERSON
Sky Fitness Center
01.2018 - 01.2019
Main Tasks
- Communicated with customers to upscale Center’s memberships
- Participated in Marketing team as content creator and promotion campaign organizer
Education
Master of Arts - Business Analytics
Deakin University
Melbourne, VIC10.2025
Bachelor of Arts - Business
Foreign Trade University
Hanoi06.2018
Skills
- EFFECTIVE LISTENING
- CLEAR VERBAL COMMUNICATION
- PRESENTATION
- CRITICAL THINKING
- PROBLEM SOLVING
- RESEARCH
- PATIENCE
Languages
ENGLISH
VIETNAMESE
Personal Information
Date of Birth: 12/19/96
Certification
IELTS Academic: 7.5
Singing, Playing Piano, Social interaction, Camping
- I am deeply passionate about music, with over 10 years of experience playing the piano and recently expanding my skills into singing. I thrive in social interactions, driven by a natural curiosity to understand people on a deeper level.
Timeline
TECHNICAL ENGINEER
Microsoft Dynamics 365 CE (CRM)
01.2022 - 01.2023
IP LAW CONSULTANT
D&N International
01.2021 - 01.2022
CUSTOMER REPRESENTATIVE
Tek-experts (ON BEHALF OF MICROSOFT)
01.2019 - 01.2021
SALESPERSON
Sky Fitness Center
01.2018 - 01.2019
Master of Arts - Business Analytics
Deakin University
Bachelor of Arts - Business
Foreign Trade University
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