Dang Cam Tra Nguyen
Campbelltown,NSW
Summary
Driven and adaptable professional with experience at Flour Power, where I excelled in customer service and bakery equipment knowledge. Demonstrated expertise in cash management and fostering team collaboration, significantly enhancing customer satisfaction and operational efficiency. Skilled in multitasking and organization, I consistently met and exceeded performance goals.
Overview
5
5
years of professional experience
Work History
Bakery Assistant
Flour Power
Ruse, NSW
01.2020 - Current
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Brewed coffee and tea and changed out drink station syrups.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Accurately operated cash register to process customer payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Assisted up to [Number] customers per day with helpful attitude and positive approach.
- Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Built lasting relationships with repeat customers through consistent friendly interactions over time.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
Nail Technician
Iris Nails & Beauty
Marketfair, Campbelltown NSW 2560
01.2019 - 12.2019
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Responded to customer requests and concerns about gel application and nail art designs.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Offered personalized services according to needs and preferences.
- Assisted customers in selecting and applying appropriate nail colors.
- Provided clients with advice and education on best nail care practices.
Education
No Degree - Nail Technician
Hang Nails Center
Cam Ranh, Viet Nam06.2018
High School Diploma -
Phan Boi Chau High School
Phu Yen, Viet Nam05.2016
Skills
- Punctuality
- Order Fulfillment
- Order Taking
- Customer Service
- Visual Merchandising
- Frosting Techniques
- Punctual and Reliable
- Workplace Safety
- Flexible Schedule
- Customer Satisfaction
- Temperature Control
- Cash Management
- Food Preparation
- Ordering Procedures
- Bakery equipment knowledge
- Sanitation Procedures
- Cash Register Operation
- Cash Handling
- Team Collaboration
- Sales Transactions
- Sales expertise
- Telephone Etiquette
- Customer inquiries
- Sales processing
- Customer Transactions
- POS System Operation
- Collaboration and Teamwork
- Multitasking and Organization
- Teamwork and Collaboration
- Opening and closing procedures
- Cleaning and organization
- Basic Math
- Adaptability and Flexibility
- Display Setup
- Recipe Following
- Product Packaging
Timeline
Bakery Assistant
Flour Power
01.2020 - Current
Nail Technician
Iris Nails & Beauty
01.2019 - 12.2019
No Degree - Nail Technician
Hang Nails Center
High School Diploma -
Phan Boi Chau High School