Dang Minh Thu Tran
Fairfield East
Summary
I am a graduate student who is looking for a part-time or full-time job in customer service and related accounting roles in order to serve your organisation, enhance my skills, gain experience and knowledge and open up an enjoyable career path for myself.
Overview
7
7
years of professional experience
Work History
Coffee Project & Co:All-rounder Barista and Leader
10.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Used POS system to accurately enter orders and process payments.
RETAIL MANAGER
MP RESOURCES PTY LTD
08.2020 - 08.2022
- Supervise employees' working process and help out when necessary
- Involve in recruitment procedure and performance management of all staff
- Perform training sessions to new members to familiarise service systems
- Provide management lessons to elevate working quality and shop's reputation
- Present to manage shop's trading hours and assist colleagues in opening/closing stages
- Handle issues and queries from customers and team members
- Responsible for daily inventory management: maintaining stock sufficient and presentable at all times, notifying employers about inventory quantities
- Maintain knowledge of current sales discounts and promotions
- Keep track with all updates for drinks menu and recipes
- Operate daily cash register tasks such as counting money, balancing cash drawers, capturing sales figures and purchase prices, monitoring end-of-day stock availability
- Preserve high quality of store deadliness, food hygiene and safety
- Maintain team communication and working relationship among employees and with employers
- Create sales objectives and conduct research for retails trends in trading areas
- Perform regular team bonding activities and motivate other employees with compliments
RETAIL ASSISTANT
ROSELY OPERATIONS PTY LTD
09.2017 - 07.2020
- Perform excellent customer service: greeting and serving clients on their arrival with welcoming attitude
- Answer phone calls in a timely and professional manner to receive online orders and enhance communication skills
- Update daily working hours accurately into the computer tracking application
- Conduct on-time and standard presentation for every working shift
- Support management team in daily tasks and problems with customers and systems
- Receive on-going training sessions and feedbacks from employers and managers
- Achieve daily sales targets and management experience
- Assist other team members in opening/closing procedure in order to finish daily tasks on time
- Maintain a friendly and well-behaved working environment
Education
Bachelor's Degree in Business - Majoring in Accounting
UNIVERSITY OF TECHNOLOGY, SYDNEY
07.2020
Advanced Diploma of Hospitality Management - Hospitality Management
Australian International College
Sydney, NSW07.2024
Skills
- Ability to excel in a fast-paced, customer focused environment
- Proficient in MS Word, Excel and PowerPoint
- Cash flow reconciliation skills
- High accuracy
- Multi-tasking effectively under pressure
- Hardworking and keen attention to details
- Having spark and passion in achieving new goals
- Innovative, proactive and improvement oriented
- Strong communication and interpersonal skills
- Fluency in speaking English and Vietnamese
- Team player
- Experienced management expertise
- Critical thinking
- Team leadership
Personal Information
Graduate Accountant
References
Mel, 0418 555 881
Timeline
Coffee Project & Co:All-rounder Barista and Leader
10.2022 - Current
RETAIL MANAGER
MP RESOURCES PTY LTD
08.2020 - 08.2022
RETAIL ASSISTANT
ROSELY OPERATIONS PTY LTD
09.2017 - 07.2020
Bachelor's Degree in Business - Majoring in Accounting
UNIVERSITY OF TECHNOLOGY, SYDNEY
Advanced Diploma of Hospitality Management - Hospitality Management
Australian International College
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