Summary
Overview
Work History
Skills
Timeline

Dani-anne Wright

Landsborough,QLD

Summary

Proven leader in operations management, adept at driving significant improvements in customer satisfaction and operational efficiency at Buck's Bakery for Timothy Watson. Management and staff training, I excel in fostering team cohesion and enhancing service delivery. Achieved consistent financial targets through strategic cost-saving measures, showcasing a blend of analytical and interpersonal skills.

Overview

11
11
years of professional experience

Work History

Manager of Buck's Bakery

Timothy Watson
03.2013 - 04.2024
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Skills

  • Logistics Management
  • Decision-Making
  • Customer Service
  • Staff Management
  • Inventory Management
  • Operations Oversight
  • Inventory Control
  • Customer Retention
  • Assignment Delegation
  • Problem-Solving
  • Maintaining Compliance
  • Policies and procedures implementation
  • Maintenance Planning
  • Superb time management skills
  • Customer Relationship Management
  • Client Relationships
  • Staff Training

Timeline

Manager of Buck's Bakery - Timothy Watson
03.2013 - 04.2024

Similar Profiles

CREATE PROFILE
Dani-anne Wright