Dani Davis
Coffs Harbour,NSW
Summary
Confident and experienced retail leader with over 22 years at TerryWhite Chemmart, progressing from Dispensary Assistant to Retail Manager. Proven strengths in team leadership, customer service, stakeholder engagement, and digital communication. Actively manages community-focused social media with demonstrated success in growing reach and engagement. Known for strong attention to detail, creative problem-solving, and a genuine passion for connecting with people and building community relationships.
Overview
27
27
years of professional experience
Work History
Retail Manager
TerryWhite Chemmart
04.2002 - Current
- Oversee a team of 60 employees.
- Oversee the training and development of all new starters and trainee positions inclusive inductions, onboarding, performance management and reviews.
- Oversee the dispensing process
- Merchandising
- Support customer enquiries from a complaints and product information.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Meet KPI's on a regular basis
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Payroll and Roster
- Educated patients about proper medication storage, disposal, and safety practices to minimize potential risks or adverse effects.
- MyTWC App
Dispensary Assistant
Amcal Pharmacy
02.1998 - 04.2002
Education
Senior First Aid
St Johns Australia
High School Diploma -
Quandialla Central School
Quandialla07-2010
Certificate IV in Business Management
TSA
02-2009
Certificate III Dispensary Technicians
Pharmaceutical Society of Australia
12-1999
Skills
- Pharmacy retail operations and workflow management
- High-level customer service and customer care
- Complaint resolution with empathy and professionalism
- Planning and executing in-store promotions
- Social media content planning and engagement
Timeline
Retail Manager
TerryWhite Chemmart
04.2002 - Current
Dispensary Assistant
Amcal Pharmacy
02.1998 - 04.2002
Senior First Aid
St Johns Australia
High School Diploma -
Quandialla Central School
Certificate IV in Business Management
TSA
Certificate III Dispensary Technicians
Pharmaceutical Society of Australia
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