Dani Lavorenti
Gold Coast,QLD
Summary
Dynamic leader with proven expertise in staff training and development, and guest satisfaction tracking, honed across roles from Hotel Supervisor at Tumbling Waters Resort to Public Relations Officer. Excelled in enhancing guest relations and safety protocols, achieving notable improvements in customer feedback. Skilled in fostering team performance and ensuring operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FOH Manager
Bluey’s World Brisbane
Brisbane, Australia
11.2024 - 01.2025
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored and evaluated staff performance, providing regular feedback and coaching.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Retail Manager
Shiny Storm
Noosa, Australia
07.2023 - 07.2024
- Handling team performance
- Streaming team operations
- Hiring and training new employees
- Ensuring and measuring guests satisfaction
- Inventory management
- Managing finances
- Restocking
- Schedule manager
Retail Manager
Jojo
Noosa, Australia
06.2022 - 07.2023
- Overseeing team performance
- Handling team performance
- Streaming team operations
- Hiring and training new employees
- Ensuring and measuring guests satisfaction
- Inventory management
- Managing finances
- Restocking
- Schedule manager
Hotel Supervisor
Tumbling Waters Resort
Darwin, Australia
01.2021 - 06.2022
- Maintains inventory
- Creates drink and food menus
- Determines employees' schedules
- Ensures bar is well-stocked and clean
- Tracks customer behavior and sales
- Maintains budget and monitors costs
- Maintains drink recipe documentation
- Oversees planning for special events
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Implemented energy-saving initiatives to reduce operational costs and promote sustainability.
Retail Manager
Australia Post
Woy Woy, Australia
01.2020 - 01.2021
- Opening or closing the store, which involves checking that the store is clean, organized, and ready for customers
- Checking inventory levels and placing orders for new products to ensure that the store is well-stocked
- Setting sales goals and targets for the day, week, or month, and monitoring sales performance against these targets
- Managing the store's finances, including creating budgets, setting prices, and ensuring that expenses are within the allocated budget
- Scheduling staff, assigning tasks, and managing employee performance to ensure that the store is adequately staffed and employees are meeting performance standards
- Addressing customer inquiries and complaints, and ensuring that customer service is at the highest level
- Conducting employee training and development sessions to enhance staff skills and improve their overall performance
Public Relations Officer
Enjoy Australia
Sydney, Australia
01.2019 - 12.2019
- Positively engaging with students of various nationalities whilst liaising with their schools and accommodation
- Coordinate and take part in weekly meetings with staff and the management team
- Conducting Events and liaising with other event coordinators
- Introducing students with Australian welcome packages whilst being a constant support around Sydney centre providing a funny tour guide
- Most importantly actively engaging and creating a fun environment for all students
- Experience with customers whilst conducting retail activities
- Providing quality customer service and answering all telephones, managing bookings and updating the opening and closing procedures
Front of House
Sydney State Library Cafe
Sydney, Australia
01.2017 - 12.2018
- Act as the first point of contact on behalf of the library
- Act as a liaison point for all conflict resolution and manage the conflicts individually to achieve positive outcomes
- Providing quality customer service and answering all telephones, managing bookings and updating the opening and closing procedures
- Liaising with repair agents, suppliers and contractors
- Providing outstanding customer service whilst performing retail activities
Education
Some College (No Degree) - Management
Griffith University
QLDSome College (No Degree) - Social Media Marketing
Kiarra
Skills
- Staff training and development
- Health and safety regulations
- Front desk operations
- Reservation management
- Guest relations management
- Guest satisfaction tracking
References
- Felipe, Shiny Storm, +61 411 235 873
- Terry, Australia Post, 0417097499
- Luis Fernando de Miller, 0421568871
- Maurita, State Library, 0400589978
- Jennie, Tumbling Waters Resort, 0428886254
Certification
- First Aid and CPR
- Blue Card
- RSA
- Police check
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Professional
Italian
Limited
Accomplishments
- Working at least once a year as a volunteer
- Serving once a year as a volunteer at Vipassana Pomona
Timeline
FOH Manager
Bluey’s World Brisbane
11.2024 - 01.2025
Retail Manager
Shiny Storm
07.2023 - 07.2024
Retail Manager
Jojo
06.2022 - 07.2023
Hotel Supervisor
Tumbling Waters Resort
01.2021 - 06.2022
Retail Manager
Australia Post
01.2020 - 01.2021
Public Relations Officer
Enjoy Australia
01.2019 - 12.2019
Front of House
Sydney State Library Cafe
01.2017 - 12.2018
Some College (No Degree) - Management
Griffith University
Some College (No Degree) - Social Media Marketing
Kiarra
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