Overview
Work History
Education
Skills
Referrals
Timeline
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Dani Moham

Wollert,VIC

Overview

7
7
years of professional experience

Work History

Senior Case Manager

Harmony Homecare
11.2022 - Current
  • Conducted thorough assessments of clients' situations, identifying risks, goals, and care plans for 50 NDIS clients.
  • Collaborated with Support Coordinators, allied health, and support workers to address client needs and formulate tailored support strategies.
  • Mentored case managers to enhance their skill sets and promote professional growth.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Administration Officer

Harmony Homecare
03.2022 - 11.2022
  • Supporting managers and employees through a variety of tasks related to organization and communication.
  • Providing general support and information regarding NDIS and Aged Care related services and organizational capabilities to client inquiries.
  • Produced letters and memoranda to inform stakeholders of organization updates as per the NDIS and Aged Care systems.
  • Updated spreadsheets and databases to track, analyze and report on compliance and competence.
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Executed record filing system to improve document organization and management.
  • Monitored and updated employee database and managed scheduling for team.

Real Time Analyst

Serco Global Services
08.2018 - 02.2022


  • Managed APS3 & APS4 calls under Services Australia contract.
  • Managed real-time inbound call traffic across multiple contact center locations through my part time Workforce Analyst role.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance data.

Customer Service Representative

MyConnect
03.2017 - 07.2018
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates through CRM / Salesforce.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Education

Diploma - Community Services

McCarthy Learning
Melbourne
03.2024

High School Diploma -

American Community School of Beirut
Beirut, Lebanon
06.2015

Diploma - Arts

Royal Melbourne Institute of Tech
Melbourne, VIC
10.2016

Skills

  • Care Planning
  • Care Coordination
  • Organization and Time management
  • Case Management
  • Customer Service
  • Flexible & Adaptable
  • MS Office (Excel, Word, PowerPoint)
  • CRM / Salesforce
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure

Referrals

Available upon request.

Timeline

Senior Case Manager

Harmony Homecare
11.2022 - Current

Administration Officer

Harmony Homecare
03.2022 - 11.2022

Real Time Analyst

Serco Global Services
08.2018 - 02.2022

Customer Service Representative

MyConnect
03.2017 - 07.2018

Diploma - Community Services

McCarthy Learning

High School Diploma -

American Community School of Beirut

Diploma - Arts

Royal Melbourne Institute of Tech

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Dani Moham