Dani Sukuroska

As a Teaching and Learning Administration Officer/Relief Coordinator, I am responsible for coordinating and scheduling relief staff to ensure effective supervision is provided for classes as required for staff absent through sick leave, long term leave, professional development or otherwise engaged in the College calendared events. I am also responsible for providing support to the Director of Teaching and Learning, the Senior Curriculum Administrator and more broadly the administration of a range of tasks related to the academic organisation across Pre-Kindergarten to Year 12.

Teaching and Learning Administration/Relief Coordinator

• Administering relief procedures
• Assisting with timetabling and reporting
• Support the logistics for Academic Testing including NAPLAN and Allwell
• Distributing textbook lists
• Scheduling parent teacher meetings
• Liaise with school organisations to run school events
• Work with the leadership staff to generate the Academic Timeline and related scheduling across the three sub schools
• Support the management of the Teaching and Learning budget in conjunction with accounts
• Reconcile credit card transactions
• Book professional development for staff
• Organise the logistics for Teaching and Learning run events e.g. Curriculum Leaders Retreat, Staff Professional Development Days, year 10 into 11 subject counselling
• Assist in managing the data generated by Teaching and Learning e.g. checking data, uploading to SEQTA new student information
• Correspond on behalf of Teaching and Learning with regards to Cross Campus Classes with Presbyterian Ladies’ College (PLC)
• Any additional duties relating to supporting academic administration including exams, reports etc

General Administration

• Provide a polite, professional point of contact for staff, students and parents
• Respond promptly to questions and requests, including via phone, letter, email or in person, providing support and assistance as required
• Assist in the accurate preparation of written documentation including emails, correspondence, reports and presentations for final approval
• Plan, schedule, book and organise meetings/appointments to maximise productive use of time including booking venues and greeting guests
• Make travel arrangements, such as booking flights, taxi/car hire and hotel reservations
• Develop/maintain an up-to-date filing system, utilising the appropriate database - SEQTA, Synergetic and Edval
• Provide Teaching and Learning agendas and attend meetings
• Write and distribute emails, correspondence, forms and update the Scotch Calendar and App as appropriate

As a Senior School Administration Officer, I was responsible for providing support to the Senior School Teachers, Senior School Student Services and Leadership Staff. I was also responsible for administration support for excursions, the Outdoor Education programme, Senior School calendar and general administration support.

Senior School Administration

• Prepared a range of documents including assessment papers, examples and lesson notes, correspondence, including mail merges for teaching staff and the leadership team
• Prepared reports and sent communication to the Scotch community
• Assisted in updating the College Calendar and App with Senior School items
• Assisted with the accurate planning and completion of the excursion process. Assisted and supported staff with the completion of documentation; including risk assessment and parent communication
• Collated excursion applications and liaised with Senior School leadership
• Assumed Student Services duties as needed

Outdoor Education Support

• Provided administrative support to the Outdoor Education department
• Collated student expedition choices and ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents was relayed to the Accounts department
• Created and processed purchase orders via Alii Processing program
• Ensured online medical forms were updated, collated medical forms and prepared medical information packages to be taken on expeditions
• Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
• Updated database information
• Prepared communication for parents and students

General Administration

• Provided a polite, professional point of contact for staff, students, parents and visitors
• Responded promptly to questions and requests, including via phone, letter, email or in person, providing support and assistance as required
• Assisted in accurate preparation of written documentation including emails, correspondence, reports and presentations for final approval
• Planed, scheduled, booked and organised meetings/appointments to maximise productive use of time including booking venues and greeting guests
• Made travel arrangements, such as booking flights, taxi/car hire and hotel reservations
• Developed/maintained a up-to-date filing system, utilising the appropriate database
• Attended meetings and recorded meeting minutes

Responsibilities

As an Administrative Assistant I was responsible for providing administrative support to all 3 Podiatrists and providing a face for the company. My role was to process client's appointments which involved the processing of payments, scheduling further appointments and to make sure the client has had a positive experience.

Client Service

• Answering telephone calls
• Liaising with clients and making appointments for them to visit the clinic
• Liaising with Medicare on client's behave
• Ordering Podiatry stock for clients - e.g footwear, custom strapping, Orthotics
• Liaising with other health professionals
• Continually maintain professional relationships with difficult clients
• Maintaining a referral relationship with other health professionals
• Understand the procedures and Podiatry care the Podiatrists' provide to clients

Administration

• Phone handling
• Follow up on email/phone enquiries
• Ordering stock
• Cash handling and credit/visa card payments
• Dealing with incoming and outgoing mail
• Updating the company website/Social Media
• Making appointments
• Maintaining client files on Coreplus data base
• Constructing weekly spreadsheets for Podiatrist's client appointment ratings (e.g. client attendance, cancellations, rebooking statistics)
• Sterilising Podiatry instruments
• Processing and investigating Medicare 'Careplans'
• Process letter documentation for health professionals on behalf of Podiatrist
• Follow up on clients who haven't returned to the clinic for a period of time
• Accessing client's medical scans, ultrasounds and MRI's
• Ensuring office is cleaned/disinfected as to the COVID19 guidelines

Responsibilities

As a Business Support Officer I was responsible for assisting Financial Advisers with Insurance and Super Investment applications and documentation as well as tracking them and assisting Financial Advisers with client liaison. Also maintaining files and records for compliance checks.

Document and Application Preparation

• Analysing information client has provided
• Ensuring correct information is on documents/applications
• Tracking applications with Insurance & Super Investment companies
• Client Service
• Establishing business relationships with clients
• Establish business relationships with RaboBank Finance Managers & Finance Officers
• Liaise with Finance Mangers & Finance Officers
• Establish business relationships with BDM’s, Underwriters and Company Support Officers
• Understanding products and systems Financial Advisers have provided
• Keep clients updated with progress of applications
• Making appointments for clients with doctor’s surgery/hospital for insurance applications
• Making appointments for clients to meet with Financial Advisors
• Administration
• Collect information necessary from clients to send to Insurance / Super Investment companies
• Constructing & maintaining client files & ensuring complete files are compliance friendly
• Making appointments
• Updating Olicc, Dexxr & Coin data systems
• Assisting Financial Advisers with preparation of Statement of Advice documents
• Coordinated company events and meetings, managing logistics to ensure seamless execution.
• Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
• Ordering stationery stock and PDS documents

Responsibilities

As a Business Banker, my role was to prepare documents (including mortgages) for business clients.

Document Preparation

• Analysing deals that relationship manager has requested
• Understanding company structures e.g. company trusts and business names
• Performing company searches and business name searches and making sure information included in searches are compliant with BankWest policies
• Maintaining customer deals to ensure “complete” file is kept on hand
• Writing credit submissions for credit sign off as customer request may have caused securities held by bank to have changed
• Completing progress payments for clients
• Ordering valuations on residential and commercial properties to comply with BankWest regulations
• Handing titles and discharge of mortgages to clients and solicitors
• Internal/External Stakeholders
• Maintaining relationships with other Business Banking teams in order for compliance checking and cross checking to take place
• Maintaining relationships with brokers and solicitors so that mutual clients are always updated and settlement dates are not compromised
• Coordinated with various departments to ensure seamless delivery of banking services across all channels.
• Updating information on client files via internal BankWest system

Responsibilities

As a PA/Assistant Finance and Mortgage Broker, I was responsible for assisting the Principal Broker with client interviews, loan preparation and documentation. I was also in charge of maintaining client files and records as well as tracking loans.

Client Service

• Assisted clients with completing loan applications and other paperwork.
• Explained entire mortgage loan process to client.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Maintain professional relationships with clients throughout the loan process
• Assessed clients' financial data to determine loan suitability.
• Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favourable terms.
• Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during mortgage process.
• Developed and maintained relationships with clients, lenders and other third parties.
• Being proactive and going “above and beyond” to ensure client’s loan is implemented in an efficient and smooth manner

Internal/External Stakeholders

• Maintaining relationship with Principal Broker and clients throughout the loan process
• Maintaining relationship with the lender in order for loan to be processed seamlessly
• Understanding what products the Broker has offered the client
• Monitored pipelines to track and log status of loans.
• Stayed up-to-date on current market trends and regulatory changes, ensuring accurate advice and guidance for clients navigating the mortgage landscape.
• Collaborated with different lenders to find best possible deal for clients.
• Networking with different divisions within the Broking and Finance Industry
• Administration
• Compiled closing packages for drafting and presentation accuracy
• Assessed loan portfolios for compliance with underwriting policies
• Developed marketing strategies to consistently generate new leads and expand client base, driving business success
• Maintained appropriate filing of personal and professional documentation
• Oversaw personal and professional calendars and coordinated appointments for future events
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Improved time management of the executive through effective prioritisation and organisation of tasks
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations
• Aided executive in personal tasks such as scheduling appointments or running errands when needed
• Served as point of contact between clients and executive staff.
• Served as first point of contact for incoming clients or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Coordinated events and functions with attention to detail ensuring successful execution.
• Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.

I was responsible for providing administrative support to the Real Estate Principal and Real Estate Agent employees.

Client Service

• Liaising with clients including Finance Brokers and Settlement Agents on the progress of property sales and purchases
• Continually maintained professional relationships with difficult clients
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients
• Increased client satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits

Administration

• Constructing advertisements for newspapers
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Cash handling
• Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from Principal and Real Estate Agent employees in real-time situations
• Updating the company website
• Developed strategies to streamline and improve office procedures
• Executed record filing system to improve document organisation and management
• Drafted correspondence and other documents for Principal in company's voice
• Maintained inventory of office supplies and placed orders
• Managed filing system, entered data and completed other administration tasks.
• Preparing marketing brochures for mailing lists
• Assisted coworkers and staff members with special tasks on daily basis
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
• Opened and properly distributed incoming mail to promote quicker response to client inquiries
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions

Internal/External Stakeholder

• Maintaining relationship with finance brokers and settlement agents
• Networking with different divisions within the real estate and finance industry