DANIA MAHDI
ROCKDALE,NSW
Summary
I am a dedicated Customer service representative with more than 6 years of customer service experience within dynamic, fast-paced environments. I have excellent interpersonal skills aiding positive professional relationships for the company and guaranteed customer satisfaction.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Also according to my experience, I have the ability to handle complex customer issues and promote positive experiences.
Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence.
My main concern is to meet customers needs, understanding their complains and providing solutions in a skilled and professional way.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
Max Solutions
Sydney CBD, NSW
08.2021 - Current
- Identified and resolved customers issues and anticipated future needs by explaining, suggesting and providing information to successfully perform duties.
- Processed employee job and personal data into and audited data entry and transactions for accuracy.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Finance Assistant
Max Solutions
, NSW
08.2021 - Current
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Input financial data and produced reports using FRAEDOM Software.
- Organized and reported on financial information to document payment histories and assist with customer enquiries.
- Prepared invoices on bi-weekly basis, effectively.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Provided exceptional service to customers requiring assistance such as account questions.
- Evaluated office processes, making suggestions to improve efficiency.
- Maintained clean reception area to promote positive, professional environment for clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Customer Service Representative
Global Exchange
MASCOT, NSW
10.2016 - Current
- Ranked as most effective in SALES and one of TOP RANKING representatives
- Obtained information to resolve customer inquiries
- Managed quality communication, customer support and product representation for each client
- Assisted customers with their inquiries regarding currency exchange and solving any complaints effectively
- Assisted customers with alteration appointments, special order requests and arranging merchandise pick-up money orders
- Performed in-depth research to answer more complex questions
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Opened and closed counters independently when needed
- Responded promptly to general inquiries from members, staff and clients
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
- Answered inbound calls to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options
- Achieved high sales percentage with consultative, value-focused customer service approach
- Guaranteed positive customer experiences and resolved all customer complaints
- Provided primary customer support to internal and external customers in fast-paced environment
- Communicated all merchandise needs or issues to appropriate supervisors
- Excelled in exceeding daily credit card application goals
- Boosted sales revenue by skillfully promoting diverse products to customers
Marketing Assistant
Simply Signs
Roseland , NSW
07.2014 - 08.2016
- Collaborated with team members to help expand marketing channels
- Assisted in creation of pre-season marketing plans to support department and divisional strategies
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
- Maintained complete database of all files, contacts and project materials
Education
MBA - Marketing
UNIVERSITY OF BALLARAT
SYDNEY 07.2010
DIPLOMA of MANAGEMENT - Business Management
UNIVERSITY OF BALLARAT
Sydney, NSW07.2009
Bachelor of LAW - LAW
Beirut Arab University
LEBANON09.1998
Skills
- Cash handling
- Cash and card processing
- Basic computer knowledge
- Credit card processing
- Adaptive team player
- Sales negotiating
- Written and verbal communication skills
- Problem solver
- Invoicing and receipts
- Strong customer service orientation
- Sales expertise
- Results oriented
- Top sales performer
- Exceptional communication
- Outstanding customer service
- Relationship-building
- Customer service expert
- Financial services
Additional Information
References
Nabika Parajouli HR Manager
Mob: 0434041486
Timeline
Customer Service Officer
Max Solutions
08.2021 - Current
Finance Assistant
Max Solutions
08.2021 - Current
Customer Service Representative
Global Exchange
10.2016 - Current
Marketing Assistant
Simply Signs
07.2014 - 08.2016
MBA - Marketing
UNIVERSITY OF BALLARAT
DIPLOMA of MANAGEMENT - Business Management
UNIVERSITY OF BALLARAT
Bachelor of LAW - LAW
Beirut Arab University
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