Danial Powell
Ellenbrook,WA
Summary
Highly versatile and experienced professional with a strong background in several roles across the insurance industry. Demonstrated success in effectively managing and growing a diverse portfolio of clients over 15+ years. Seeking a challenging position where I can leverage my broad industry knowledge, customer service skills, and ability to build and maintain strong client relationships. Committed to delivering outstanding results and contributing to the success of an organisation.
Overview
16
16
years of professional experience
Work History
Claims Manager
Adapt Risk Solutions
06.2024 - Current
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
Branch Manager / Senior Loss Adjuster
Crawford and Company
04.2022 - 05.2024
- Branch Manager April 2022 until February 2024, Senior Loss Adjuster from this time.
- Responsible for operations of office and growth of office operations whilst monitoring profitability of the branch.
- Service current clients, build relationships and undertake marketing activities to grow client base.
- Resolve large and complex losses while maintaining high production levels and compliance with Key Performance Indicators and regulatory requirements.
- Assist in development and mentoring of less experienced Adjusters.
- Maintain professional and technical knowledge through continuing education.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Loss Adjuster
Crawford and Company
01.2016 - 04.2022
- Examine policies and endorsements, client instructions and other records to determine coverage.
- Investigate claims by interviewing claimants, inspecting physical damage, and comparing claim information with evidence.
- Preparing reports outlining liability recommendations to clients, subsequent settlement of claims in line with client instructions and authorisation.
- Travel as required to assist in Catastrophe Claims management.
Internal Broker and Claims Manager
TDH Insurance Services
02.2011 - 06.2015
- Service “Tradesure” Scheme clients including new business, endorsements, cancellations, renewals and cross selling of related policies.
- Brokerage claims management of diverse array of claims including Workers Compensation, Public Liability, General Property and Personal Lines.
Property Claims Consultant
CGU Domestic Claims
08.2009 - 02.2011
- Processing direct and intermediated Home and Landlord Claims
Education
Diploma - Loss Adjusting
Anziif
02.2024
Certificate IV - Loss Adjusting Practice
AICLA
06.2022
Tier 1 Insurance Broking Compliance
Anziif
Melbourne, VIC12-2024
Skills
- Excellent at building rapport
- High-level attention to detail
- Strong customer service focus
- Able to build & maintain solid ongoing client relationships
- Able to work well both autonomously & in a team environment
- Experienced negotiator
- Highly dependable with strong work ethic
- Claims investigation and research
- Policy interpretation
- Procedure implementation
Timeline
Claims Manager
Adapt Risk Solutions
06.2024 - Current
Branch Manager / Senior Loss Adjuster
Crawford and Company
04.2022 - 05.2024
Loss Adjuster
Crawford and Company
01.2016 - 04.2022
Internal Broker and Claims Manager
TDH Insurance Services
02.2011 - 06.2015
Property Claims Consultant
CGU Domestic Claims
08.2009 - 02.2011
Certificate IV - Loss Adjusting Practice
AICLA
Diploma - Loss Adjusting
Anziif
Tier 1 Insurance Broking Compliance
Anziif
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