Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danica Davies

Caloundra

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in business processes and customer service best practices.

Overview

10
10
years of professional experience

Work History

Make Safe Coordinator

Ambrose Construct Group
09.2022 - Current
  • Technical Review of trade reports before submitting to the Insurer & Main Quotes.
  • Communication with Insurers, Insureds, Trades both written and verbal
  • Assisting supervisors with additional administrative tasks
  • Training new team members & existing team members in Cherwell & knowledge of insurer portals.
  • Creating procedures & process documents for the team

Make Safe Admin Team Leader

Ambrose Construct Group
03.2020 - 09.2022
  • Enhanced team productivity by streamlining administrative processes and implementing efficient workflow systems.
  • Achieved higher employee satisfaction through effective delegation, prioritization, and workload management.
  • Improved communication within the team by promoting transparency and open dialogue among members.
  • Monitored work performance to satisfy requirements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • IT Development - Creating Dashboards for the Make Safe Admin Team & Make Safe Team.
  • Scheduling bookings for our Internal Plumbers & Internal Restoration Company
  • Reviewing documents for grammatical errors.
  • Uploading documents to Insurer Portals & Main Quote jobs
  • Written & Verbal Communication with Trades, Insurers & Insureds
  • Creating Rosters for the Make Safe Admin Team, Make Safe Team, After Hours Make Safe
  • Probation reviews
  • Interviews for new staff members
  • Reviewing of KPI Reports

Make Safe Admin Team Member

Ambrose Construct Group
02.2019 - 03.2020
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Reviewing reports for grammatical errors
  • Uploading documents to the Insurer Portals & Main Quote Jobs
  • Written & Verbal communication with Insurers, Insured's & Trades.



Office Manager

Marjac Automotive
02.2014 - 11.2018
  • Scheduling customers car services & additional repairs
  • Written & verbal communication with customers, trades
  • Cash Handling & ETPOS
  • Completing warranty claims
  • Daily Team Meetings
  • Reconciliation of accounts for End of Month
  • Setting up monthly budgets for the team
  • Review of P&L
  • Review of KPI Reports

Education

High School Diploma -

Sunshine Beach State High School
Sunshine Beach, QLD

Certificate III - Customer Contact

Norgrove Training
2015

Certificate IV - Front Line Management

Norgrove Training
2015

Skills

  • Administrative Leadership
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • MS Office
  • Staff Management
  • CRM Software
  • Customer Service
  • Scheduling and Calendar Management
  • Time Management
  • Organizational Skills
  • Training and Development
  • Problem Solving
  • Team Leadership
  • Scheduling
  • Performance Management

Timeline

Make Safe Coordinator

Ambrose Construct Group
09.2022 - Current

Make Safe Admin Team Leader

Ambrose Construct Group
03.2020 - 09.2022

Make Safe Admin Team Member

Ambrose Construct Group
02.2019 - 03.2020

Office Manager

Marjac Automotive
02.2014 - 11.2018

High School Diploma -

Sunshine Beach State High School

Certificate III - Customer Contact

Norgrove Training

Certificate IV - Front Line Management

Norgrove Training

Similar Profiles

CREATE PROFILE
Danica Davies