Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danica Killer

Sunnybank

Summary

Dynamic customer service professional with extensive experience at Woolworths, excelling in enhancing customer satisfaction and loyalty. Proven ability to manage teams and resolve complaints with empathy. Skilled in time management and retail operations, consistently exceeding service goals while fostering a positive work environment.


Fully completed a certificate 3 in Beauty Services and have successfully completed; Facials, Body Massages, Health and Nutrition and Anatomy courses in the Diploma of Beauty Therapy course, which is expected to be fully completed on the 25/06/2025.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Woolworths Supermarket
05.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers when supervising a closing shift.
  • Developed and managed relationships with customers to increase customer loyalty.

Assistant Manager of Customer Service

Woolworths
07.2023 - 05.2024
  • Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Managed team of customer service representatives, ensuring consistent high-quality service delivery.
  • Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
  • Monitored employee performance, providing constructive feedback and coaching for continuous improvement.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Counted money in drawers when supervising a closing shift.

Customer Service Cashier

Woolworths
04.2020 - 07.2023
  • Processed customer orders and accurately handled payment transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Developed and managed relationships with customers to increase customer loyalty.

Education

Diploma - Beauty Therapy

TAFE Queensland
QLD
06-2025

Certificate 3 - Beauty Services

TAFE Queensland
QLD
12-2024

High School Diploma -

Urangan State High School
Urangan, QLD
11-2019

Skills

  • Customer service
  • Multitasking and organization
  • Lash and brow maintenance
  • Waxing services
  • Skin analysis
  • Dye and tint application
  • Time management
  • Facials
  • Retail experience
  • Makeup application
  • Spray tanning techniques
  • Eyelash extensions
  • Body massage

Certification

  • Lycon Product Knowledge Certificate - 24/07/2024
  • Certificate 3 in Beauty Services - SHB30121 04/12/2024
  • ASAP Product Knowledge Certificate - 24/02/2025
  • Dermalogica Advanced Peels Workshop - 03/03/2025
  • Dermalogica Product Knowledge Certificate - 20/03/2025
  • Provide Facials SHB50121 (SHBBFAS005) - 04/2025
  • Provide Body Massages SHBBBOS008 - 04/2025
  • Anatomy Physiology Cluster SHB50121 (SHBBSSC001 and SHBBSSC002) - 04/2025
  • Promote Healthy Nutritional Options in a Beauty Therapy Context SHB50121 (SHBXCCS006) - 04/2025

Timeline

Customer Service Supervisor

Woolworths Supermarket
05.2024 - Current

Assistant Manager of Customer Service

Woolworths
07.2023 - 05.2024

Customer Service Cashier

Woolworths
04.2020 - 07.2023

Diploma - Beauty Therapy

TAFE Queensland

Certificate 3 - Beauty Services

TAFE Queensland

High School Diploma -

Urangan State High School

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Danica Killer