DANIEL ACCAPUTO
Spotswood
Summary
Professional client management expert with solid experience in fostering strong client relationships and driving business growth. Known for strategic approach, adaptability, and effective collaboration within teams to achieve results. Skilled in client communication, project management, and solving complex problems, ensuring client satisfaction and loyalty. Dependable and responsive to evolving business needs, delivering consistent value and outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Client Manager
Crossmark
06.2022 - Current
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Consistently met sales and sell in targets by coaching and development of the sales team
- Build strategic plans half yearly with results and solutions for further grow sales
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Implemented new processes to streamline workflow and improve overall efficiency within the team.
Store Manager – Large and Flagship Stores
Dan Murphy’s
09.2017 - 06.2022
- Company Overview: Dan Murphys is part of the Endeavour Drinks Group which incorporates BWS and ALH Group
- Dan Murphys have over 260 locations and based in Melbourne
- Leading the team in achievement of Business Score card objectives in line with the company values
- Create a fun and engaging environment with an ongoing journey of discovery and learning
- Leading compliance in the store through Monthly Audits, Safety Audits and Weekly Compliance
- Leading ID25 and ensure RSA compliance
- Ensure fortnightly events and catalogues are supported with instore theatre and discovery
- Ensure monthly performance reviews are being conducted with all key team members with ongoing improvement measured
- Support and collaborate with Assistant Store Managers, Duty Managers with the performance management process
- Manage return to work within the store and minimise lost productive time
- Ensure the merchandise protection standards are implemented and Loss Prevention Action Plan is implemented
Flagship Store Manager
MYER HOLDINGS LIMITED
07.2012 - 06.2017
- Company Overview: Myer is one of Australia’s largest department store chains with over 68 stores nationally
- Myer retails a mix of designer, national and international fashion in men’s, ladies and children and has its own customer loyalty program
- Most recently responsible for the Myer Highpoint store as store manager with retail turnover over $73 million and 300 staff members within the company monitoring budgeted sales, wages, markdowns and gross profit daily and weekly and providing feedback and direction to the General Managers, Buyers, store teams
- Minimise shrinkage within the store by ensuring tactics are in place in the store eg Fitting room coverage, covert teams, bag checks etc
- Conduct regular store walks /sales meetings with Assistant Store Managers, Service Managers and team members specifically driving sales and ensure customer service eg Delight standards are occurring with ongoing feedback and development for team members and Sales Managers
- Ensure visual merchandising standards are being adhered to within the store against company guidelines by leading Visual Merchandising Manager and VM operatives
- Ensure monthly performance reviews are being conducted with all key team members with ongoing improvement measured
- Support and direct Assistant Store Managers, Sales Managers with the performance management process
- Manage return to work and work cover cases within the store and minimise lost productive time
- Drive customer loyalty programs in store eg Myer One, programs with Sales Managers and store team
- Drive the Myer Exclusive Brand Program and introduction of new brands eg Seed, TopShop in store and ensure space, merchandising and stock is prioritised in the store
- Boosted employee retention rates through effective motivation, recognition, and development programs.
- Implemented process improvements to enhance operational efficiency while minimizing costs without compromising quality or service levels.
- Cultivated strong relationships with vendors to negotiate favorable terms for merchandise supply contracts.
- Collaborated closely with corporate teams to align store goals with company-wide objectives resulting in seamless execution of initiatives.
Business Development Manager - Asia
FOREVER NEW
05.2011 - 06.2012
- Company Overview: Starting in 2006 Forever New is one of Australia’s fastest growing brands internationally
- Forever New has over 200 stores internationally including concessions
- Forever New is a vertically integrated retailer selling ladies fashion and accessories taking inspiration from the international fashion cat walks, celebrity fashion, Arts, Music and theatre
- Develop a Strategic Business Plan to grow the region into 90 stores in South East Asia
- Responsible for the New Zealand and Singapore regions - 9 stores, retail turnover $25 million and 150 staff members within the company monitoring budgeted sales, wages, margins and gross profit daily and weekly and providing feedback and direction to store teams GM International, Planning, Buying and Owners
- Conduct regular store visits specifically driving sales and exceptional customer service internationally with motivational feedback and development for Business Managers, Store Managers and team members in stores
- Review Weekly reports all sales key performance indicators, ensure compliance of policies, procedures and legislation and review photos from all countries and discuss actions to business management and store management team members and relevant company departments
- Review monthly mystery shopper reports and Profit and Loss providing feedback on improvement measures to Business Managers, Store Managers and Senior Management
- Delivering and development of management conferences to store managers/business managers to continue to develop their skills and knowledge with a focus on leadership and management
- Performance management of all full times roles in the Singapore and New Zealand regions
- Creating and managing incentive/bonuses schemes internationally
- Evaluate performance of key product lines and best sellers reporting back to Buying and Planners
- To identify, direct and negotiate leasing terms of ideal locations, develop business cases, negotiate terms, estimate sales to ensure a profitable result for brand expansion internationally
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Country Manager – Singapore/ Malaysia / Northern Territory
COTTON ON GROUP
01.2006 - 04.2011
- Company Overview: Cotton On Group is a private company established in 1992 and has now become global business in over nineteen countries including Australia, Singapore and USA
- Started the Asia expansion for the Cotton On Group in 2007
- Planned and developed a store team and store network to dominate in each chosen country within the fast fashion business
- Opened, managed and lead over 100 stores, high volume, across 5 brands with 12 direct reports and 1000 team members
- Store sizes between 80 square metres to 800 square metres
- Business turnover started from zero and grew the business to over $100 million sales per year within three years
- Reported directly to the executive team and had to communicate and highlight growth opportunities with all areas of the business eg buying, marketing, merchandise and warehouse/logistics
- Created and lead a recruitment, training and visual merchandising team to support the needs of each country
- Cotton On Group is a private company established in 1992 and has now become global business in over nineteen countries including Australia, Singapore and USA
- Successfully achieved comp and sales growth and costs budgets every year, dominated the Top 20 stores globally every week, season in every brand
- Most profitable region globally, a leader in the area of compliance, the Asia region dominated with competitions in units per transaction and drove charity growth year on year
- Localised the marketing and product ranging in each different country based on customer and team feedback which impacted like for like growth throughout the period
Store Manager - Niketown
NIKE AUSTRALIA -
12.2003 - 12.2005
- Retail Turnover $14 million
Education
Bachelor of Commerce & Arts - Human Resource Management and Psychology
Deakin University
Workshop in China Employment Law -
Singapore Business Federation
01.2009
Skills
- Special projects
- CRM software proficiency
- Client profile building
- Clientele interactions
- Coaching personnel
- Analytical problem solver
- Solution selling
- Sales processes
Hobbies and Interests
- Fitness
- Cycling
- AFL
References
Available on Request
Volunteer Experience
Working with Children Permit at Scouts 5th Footscray Parent Helper, 01/01/16 - Current
Accomplishments
- Achieved exceptional sell in results by introducing BI to track performance year on year.
- Worked with Lavazza to develop a low price bundle model to grow and rebuild sales
- Supervised team of 70 staff members for demonstrations across Australia
- Achieved highest sales growth in 2023-2024 over five years through recruitment and training a new team.
- Achieved $1million dollars in sales for the Shark demonstration program.
- Collaborated with team of weekly in the development of plans and sales strategies to build sales.
- Used Microsoft Excel and eventually build BI capability for Half Year Reporting and Weekly reporting.
- Team regularly nominated and winners for STAR monthly recognition awards
Certification
Managing High Performance Team
Strategy On a Page
Project Management
Microsoft Excel
Languages
Italian
Limited Working
Interests
- Gym Workouts
- Enjoy participating in yoga for overall physical and mental well-being
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Client Manager
Crossmark
06.2022 - Current
Store Manager – Large and Flagship Stores
Dan Murphy’s
09.2017 - 06.2022
Flagship Store Manager
MYER HOLDINGS LIMITED
07.2012 - 06.2017
Business Development Manager - Asia
FOREVER NEW
05.2011 - 06.2012
Country Manager – Singapore/ Malaysia / Northern Territory
COTTON ON GROUP
01.2006 - 04.2011
Store Manager - Niketown
NIKE AUSTRALIA -
12.2003 - 12.2005
Workshop in China Employment Law -
Singapore Business Federation
Managing High Performance Team
Strategy On a Page
Project Management
Microsoft Excel
Bachelor of Commerce & Arts - Human Resource Management and Psychology
Deakin University
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