Daniel Antonio
Melbourne,Australia
Summary
Customer Experience with 5+ years of providing friendly, excellent customer service and building rapport to cater for different types of people with proven results. Always looking to build new skills to improve personal and professional goals.
Overview
6
6
years of professional experience
Work History
CX Specialist, E-Commerce
Quad Lock
04.2022 - 04.2023
- Assisted customers through e-mail, live chat, social media and phone calls to sell various products by explaining unique features and educating customers on proper application or usage.
- Assisting customers to troubleshoot various product issues.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Built and maintained relationships with wider team and upper management to drive brand success.
- Used platforms not limited to but including Zendesk, Shopify, Cin7, Amazon, eBay and Shipwire to retrieve customer information, identify part number inventory, provide status of purchase orders and payment queries.
- Collaborating with marketing/content team to help build ad-campaigns for sale periods.
Dock Hand
Toll Group
11.2020 - 03.2022
- Loading/Unloading freight from trucks.
- RF scanning to efficiently track and manoeuvre freight throughout Toll Electronic Delivery network.
- Followed verbal and written instructions to properly move and deliver stock for stores, and pick-ups
- Liaise with customers and supervisor for any issues arising.
- Kept depot organised, clean and secure to fully protect company and employee items and store stock.
Sales Assistant
Platypus Shoes
06.2018 - 11.2020
- Sales Budgeting, team training and development, process and inventory management
- Team management and accountability of store operations including loss prevention, visual merchandising and presentation
- Sales targeting, customer service and satisfaction, delegation and team feedback, team leadership and effective time management
- Serving customer queries and concerns over the phone.
Centre Assistant
Soccer 5s
01.2017 - 06.2018
- Recreational soccer facility for organised 5-a-side matches, coaching grass root kids and hosting private functions.
- Building rapport with players to gain respect and confidence.
- Conflict resolution and disciplinary reprimand by completing forms, reports, logs and records for player misconduct.
- Party host/MC for kids parties.
- Coach for grassroots kids aged 6-12.
Education
VCE Certificate -
St. John's Regional College Dandenong
Skills
- Effective Time Management
- Adaptability
- Computer Skills
- Communication Skills
- Customer Service
- Microsoft Office
- Teamwork and Collaboration
References
Available upon request*
Semi-Professional Musician
Drummer and producer.
Additional Information
Co-founder of Chokolate Music
Live Music Entertainment, 2023-Present
- Coordinating social media accounts such as Instagram, Tik Tok, Facebook and Linkedin.
- Generating advertising material for social media/website posts.
- Presenting advertising material through agencies to gain customer leads.
- Responding to potential clients through Instagram, Facebook, Wix and WedCRM.
- Website design; ensuring website is user friendly, on theme and trendy.
- Working together with external third-parties such as freelance musicians, videographers/photographers, DJ hiring companies and wedding agencies.
- Assisting in the organisation of band rehearsals.
- Liaising with business partners in role delegation, planning, problem solving and beyond.
Website: https://www.chokolatemusic.com/
Timeline
CX Specialist, E-Commerce
Quad Lock
04.2022 - 04.2023
Dock Hand
Toll Group
11.2020 - 03.2022
Sales Assistant
Platypus Shoes
06.2018 - 11.2020
Centre Assistant
Soccer 5s
01.2017 - 06.2018
VCE Certificate -
St. John's Regional College Dandenong
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