Daniel Baker
Sydney,NSW
Summary
With more than 11 years of experience in an upmarket retail environment, I excel in delivering a premium customer shopping experience. My skill set is both comprehensive and transferable, encompassing a solid understanding of general customer service and care. I thrive in collaborative team environments, yet I am equally adept at self-management in independent roles. Having served as a team leader in the past , I am well-prepared to step into supervisory positions. Furthermore, my finely honed organizational skills, developed through years of running my own business, ensure efficiency and effectiveness in any role I undertake.
Overview
10
10
years of professional experience
Work History
Rope Access Technician L1
Wayland Access & Rigging
11.2022 - Current
- Upholding and adhering to high health and safety standards in the workplace, ensuring a secure and compliant working environment.
- Boosted overall productivity by maintaining a clean and organized work environment, enabling efficient task completion.
- Conducted comprehensive risk assessments prior to each operation, mitigating potential hazards effectively.
- Worksite Teamleader on rail shuts. Responsible for up to 25 other technicians
Small Business Owner
Trail Mechanic
11.2019 - 11.2022
- Day to day running of general shop tasks. Managed approximately 20 incoming inquiries per day.
- Running of a profitable and successfully shop in a ever evolving cycling market.
- Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success .
- Expanded client base through targeted networking initiatives and community cycling events.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Sales Associate
Turramurra Cyclery
06.2018 - 12.2021
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Workshop Manager
Park Bikes
02.2017 - 06.2018
- Signing off on all bike repairs leaving the shop.
- Managing and delegating the new bike builds.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Developed and implemented training programs for staff.
- Streamlined workflow processes by identifying bottlenecks and implementing strategic solutions for faster turnaround times.
- Established and maintained relationships with customers
Sales Associate
Turramurra Cyclery
01.2016 - 01.2017
- Managed cash register operations.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Addressed customer queries and complaints with prompt and professional responses.
- Contributed to team objectives in fast-paced environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Junior Sales Associate
TBSM Bicycle Emporium
11.2013 - 11.2015
- Collaborated with team members to brainstorm and implement strategies for increasing online sales and brand visibility.
- Addressed customer queries and complaints with prompt and professional responses.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Learning off more experienced sales staff.
Education
High School Diploma -
Trinity Grammar School
Summer Hill, NSW11.2013
Skills
- Continuous Learning Attitude
- Customer service
- Attention to detail
- Conflict Management
- Team work
- Adaptability
- Networking
- Attention to Detail
- Multitasking
- Self-Directed
Timeline
Rope Access Technician L1
Wayland Access & Rigging
11.2022 - Current
Small Business Owner
Trail Mechanic
11.2019 - 11.2022
Sales Associate
Turramurra Cyclery
06.2018 - 12.2021
Workshop Manager
Park Bikes
02.2017 - 06.2018
Sales Associate
Turramurra Cyclery
01.2016 - 01.2017
Junior Sales Associate
TBSM Bicycle Emporium
11.2013 - 11.2015
High School Diploma -
Trinity Grammar School
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