Daniel Benivento
Sales And Marketing
Kemps Creek, NSW,NSW
Summary
Reliable and upbeat Salesman, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Successfully maintaining customers needs of over 200 customers and being FUSO Salesman of the year. Knowledgeable about product merchandising, payment processing and meeting delivery deadlines. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Used Truck Salesman
DNM INDUSTRIES
06.2019 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintaining customer base of over 200 customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Truck Detailer
DNM INDUSTRIES
03.2018 - 06.2019
- Followed safety guidelines for cleaning vehicles and equipment.
- Utilized high-pressure washers to clean vehicles and equipment.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Wiped down and polished interior and exterior surfaces.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Removed dirt and debris from vehicle and equipment interiors.
- Polished windows and mirrors of vehicles and equipment.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Inspected vehicles and equipment for visible damage.
- Maintained records of cleaning activities.
Rental Clerk
Southern Cross Truck Rentals
02.2017 - 03.2018
- Located rentals and accessory equipment, explaining proper use and maintenance prior to placing products in customers' care.
- Greeted customers at rental counter and initiated communication to determine service needs.
- Reviewed incoming paperwork for completeness and accuracy, maintaining organized and accessible rental records.
- Evaluated customer satisfaction with products and services upon return of rental, taking action to remedy complaints when necessary.
- Received returned items, evaluating products for overall condition and readiness for next use before storing in designated areas.
- Explained available rental options, rates and full rental terms thoroughly to facilitate customer satisfaction.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Placed sales calls and handled sales for incoming customer calls.
- Executed sales and marketing initiatives to increase revenue for company.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
- Collected rent and security deposits to provide timely payments to property owners.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Kept updated on property listings to provide prospective tenants with most current information on available properties.
Truck Detailer
Southern Cross Truck Rentals
07.2015 - 02.2017
- Edged and mowed lawns, flowerbeds and landscape features.
- Collected and removed debris at job sites.
- Checked equipment for safety and functionality before operating.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Used customer feedback to make operational improvements.
- Developed lasting customer relationships and grew network over time.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Removed dirt and debris from vehicle and equipment interiors.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Polished windows and mirrors of vehicles and equipment.
- Inspected vehicles and equipment for visible damage.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Maintained records of cleaning activities.
- Applied wax and sealants to exterior of vehicles and equipment.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
New Truck Salesman
Mercedes Benz Commercial Vehicles
01.2011 - 07.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
New Truck Salesman
Sydney Trucks And Machinery
01.2008 - 01.2011
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Truck Detailer
Tri City Trucks (Sydney Trucks And Machinery)
02.2005 - 12.2007
- Followed safety guidelines for cleaning vehicles and equipment.
- Utilized high-pressure washers to clean vehicles and equipment.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Wiped down and polished interior and exterior surfaces.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Polished windows and mirrors of vehicles and equipment.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Inspected vehicles and equipment for visible damage.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Maintained records of cleaning activities.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
Chef Supervisor
La Bocca Resturant
01.2003 - 12.2004
- Coordinated with vendors to order supplies and maintain high quality standards.
- Led daily staff meetings to communicate expectations and review safety procedures.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Monitored food and labor costs to verify budget targets were met.
- Collaborated with staff members to create meals for large banquets.
- Maintained up-to-date knowledge of current culinary trends and techniques.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Developed full, tasting and special events menus to meet establishment needs and maintain strong customer levels.
- Acted as head chef when required to maintain continuity of service and quality.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Mentored kitchen staff to prepare each for demanding roles.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
Pizza Maker
La Bocca Resturant
03.1999 - 12.2002
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Coached new workers on store policies, pizza making, and dough preparation.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
- Cleaned and sanitized work areas, utensils and equipment.
- Followed company recipes and production standards to satisfy customers.
Paper Delivery Boy
Liverpool City Council
07.1996 - 01.2000
- Assembled and bagged newspapers prior to delivery.
- Delivered papers to 275 customers on weekly basis.
- Loaded and unloaded newspaper bundles at distribution center.
- Distributed papers in various weather conditions during early morning.
- Delivered newspapers and flyers to about [Number] homes daily.
- Planned daily rounds and determined most efficient way to distribute newspapers.
- Updated customers on schedule and delivery changes during holidays.
- Collaborated with team members to improve paper sorting and delivery speed.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
- Stocked newspaper boxes at assigned locations.
- Advised customers on changes to delivery, cancellation and subscription policies.
- Maintained up-to-date records of delivery routes and customer information.
- Kept delivery vehicles in clean working condition for reliable service.
- Resolved delivery complaints and escalated complex issues to management.
- Collected payments from customers for subscriptions and delivery fees.
- Delivered orders to customers to drive full satisfaction.
Education
Bachelor of Arts -
Wollongong University
Wollongong, NSW09.2017
Welders Certificate - Welding Engineering
Miller Tafe
Miller NSW11.2008
Certificate III - Sales And Marketing Education
Automotive Certificate
Sydney NSW12.2006
High School Diploma -
Moorebank High School
Moorebank, NSW11.2003
Skills
- Energy and Physical Stamina
- Engaging with Diverse Customers
- Merchandise Recommendations
- Safety Policies and Procedures
- Excellent Written and Verbal Communication
- Operational Efficiency
- Selling Techniques
- Customer Service and Assistance
- Safety and Cleanliness Standards
- Register Opening and Closing
- Customer Needs Assessments
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Consultative Sales Approach
- Customer Retention
Soccer
Team player, training and playing defender. Defending the other team from scoring.
Training at gym 5 days a week to maintain fitness level.
Car Building
Modified car builder, including collecting special vehicles and turbochargers. Loves to go drag racing and go karting.
Welding
Interested in welding (MIG/TIG), for personal projects.
Timeline
Used Truck Salesman
DNM INDUSTRIES
06.2019 - Current
Truck Detailer
DNM INDUSTRIES
03.2018 - 06.2019
Rental Clerk
Southern Cross Truck Rentals
02.2017 - 03.2018
Truck Detailer
Southern Cross Truck Rentals
07.2015 - 02.2017
New Truck Salesman
Mercedes Benz Commercial Vehicles
01.2011 - 07.2015
New Truck Salesman
Sydney Trucks And Machinery
01.2008 - 01.2011
Truck Detailer
Tri City Trucks (Sydney Trucks And Machinery)
02.2005 - 12.2007
Chef Supervisor
La Bocca Resturant
01.2003 - 12.2004
Pizza Maker
La Bocca Resturant
03.1999 - 12.2002
Paper Delivery Boy
Liverpool City Council
07.1996 - 01.2000
Bachelor of Arts -
Wollongong University
Welders Certificate - Welding Engineering
Miller Tafe
Certificate III - Sales And Marketing Education
Automotive Certificate
High School Diploma -
Moorebank High School
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