Daniel Bogossian
Brisbane,QLD
Summary
Collaborative leader with a track record of managing safety standards and reducing risk while working collaboratively in a team to deliver exceptional guest service. Well-developed time management, problem solving and direction-following skills under pressure with the capacity to work independently very reliably. Physically fit and enjoy working outdoors with a passion for environmental conservation and ecology. High level of computer proficiency and excellent communication alongside general construction and maintenance skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Valley Manager
Mt Buller Resort Victoria
2024.05 - 2024.09
- Accomplished multiple tasks within established and changing seasonal timeframes.
- Learned and worked with the natural environment to ensure my team could provide excellent service and advice to guests and visitors.
- Lead a multicultural team, managing outcomes and performance standards while identifying and solving challenges.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong team focused on collaboration.
- Promoted diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity among employees from various backgrounds including several international team members from Taiwan, Argentina, China and others.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward goals in tight seasonal time frames.
- Adapted communication style to address the different needs of guests from a diverse range of backgrounds.
Health and Safety Officer
Mt Buller Resort Victoria
2024.05 - 2024.09
- Collaborated with management to flag potential health and safety breaches and abide by health and safety policies for the company.
- Improved workplace safety measures by conducting regular inspections and risk assessments.
- Promoted a culture of safety awareness among employees
- Monitored and assessed safety hazards both natural and man-made including severe weather, road conditions, trail conditions, living space safety assessments for staff, and workplace safety assessments.
- Active management of personal safety and contribution to safety of all guests and my team members
Policy Advisor - Environment, Transport & Housing
Brisbane City Council
2022.08 - 2024.05
- Focussed on Environmental, Housing, Cost-of-Living, and Transportation policy in Brisbane.
- Environmental Policy focuses included Mt Coot-Tha Reserve, White's Hill Reserve Koala conservation, development on protected green space, and future wildlife and green space conservation policies.
- Digital policy dissemination through advanced computer skills in corroboration with high-level communication skills to effectively distil and explain complex ideas and policies.
- Facilitated communication and relationship development between different stakeholders.
- Researched existing policies and procedures to gain firm understanding of current issues and future goals.
- Drafted and presented reports outlining policy actions and recommendations to my leadership team (Opposition Office)
- Worked in a tight-knit policy team to deliver goals on time.
- Took on additional work when required to ensure the team was able to deliver.
- Investigated policies currently under discussion to assess impact on Brisbane's future.
- Managed the digital policy distribution across five teams around Brisbane.
- Travelled across greater Brisbane to meet with Councillors, community members and various stakeholders to discuss problems and develop workable solutions.
- Professional use of photography and videography equipment and accompanying digital production programs when required.
Media and Digital
7NEWS Brisbane
2021.02 - 2022.08
- Conducted daily updates to social media profiles to boost company online presence.
- Monitored and responded to customer feedback on social channels, fostering positive relationships between clients and their target audience.
- Actively participated in team meetings, contributing ideas for new projects or improvements to existing campaigns.
Team Member & Instructor
MANIAX Australia
2019.01 - 2022.08
- High-degree of safety awareness and enforcement of safety standards to guests.
- General construction, repairs and maintenance of venue and targets working largely with wood and steel fabrication.
- High degree of proficiency with power tools and woodworking.
- Developed strong cooperative relationships with coworkers and managers.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Managed large groups of guests and ensured guests satisfaction through excellent service.
- Utilised strong interpersonal skills to adapt communication of safety information and coaching to guests from diverse backgrounds and limited English comprehension.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor's - Journalism And Communication
The University of Queensland
Brisbane QLD04.2022
Skills
Team Leadership
Health and Safety
Time Management
Verbal and written communication
Guest relations
Complex Problem-Solving
Incident Management
Outdoor Recreation Management
Certification
HLTAID011 First Aid Certificate
HLTAID010 Basic Life Support Certificate
HLTAID009 Cardiopulmonary Resuscitation Certificate
Australian Wildlife Course Wildlife Information Rescue and Education Service (WIRES) NSW
S397_1 Fire Ecology OpenLearn
Blue Card Working with Children
Personal Interests
Personal interests include hiking, camping, rock climbing / bouldering, and four-wheel driving. Further interests include classic Porsche and motorcycle restoration and fabrication, amateur boxing, landscape photography and traveling.
Referees
Paul Smyth
Buller Sports Manager, Mt Buller Ski Resort, Victoria
Phone: 0419 771 108
Email: Paul.Smyth@SkiBuller.com.au
Stewart Reeve
Brisbane Venue Manager, Maniax Axe Throwing Australia
Phone: 0424 289 422
Email: stewart.reeve93@gmail.com
Jessica Kreis
Governance Council and SVCS Brisbane City Council Opposition Office Administrator, Brisbane City Council
Phone: 0434 040 944
Email: jessica.kreis@hotmail.com
Timeline
Valley Manager
Mt Buller Resort Victoria
2024.05 - 2024.09
Health and Safety Officer
Mt Buller Resort Victoria
2024.05 - 2024.09
Policy Advisor - Environment, Transport & Housing
Brisbane City Council
2022.08 - 2024.05
Media and Digital
7NEWS Brisbane
2021.02 - 2022.08
Team Member & Instructor
MANIAX Australia
2019.01 - 2022.08
Bachelor's - Journalism And Communication
The University of Queensland
HLTAID011 First Aid Certificate
HLTAID010 Basic Life Support Certificate
HLTAID009 Cardiopulmonary Resuscitation Certificate
Australian Wildlife Course Wildlife Information Rescue and Education Service (WIRES) NSW
S397_1 Fire Ecology OpenLearn
Blue Card Working with Children
Similar Profiles
Cowan VosCowan Vos
Snowboard Instructor at Mt Buller Ski And Snowboard SchoolSnowboard Instructor at Mt Buller Ski And Snowboard School
James HylandJames Hyland
Dual Rate Supervisor at Mt Airy Casino ResortDual Rate Supervisor at Mt Airy Casino Resort
JESSICA HATTIGJESSICA HATTIG
Seasonal Communications Specialist at Mt. Hood Meadows Ski ResortSeasonal Communications Specialist at Mt. Hood Meadows Ski Resort