DANIEL BOXELL
Knoxfield
Summary
Experienced automotive technician with a strong background in production processes, training, sales and customer service. Skilled in troubleshooting and implementing preventive measures for smooth operations and minimal downtime. With 40 years of industry experience, consistently optimising workflow and improving team productivity through technical expertise, diagnostics, and collaborative problem-solving skills.
Overview
40
40
years of professional experience
Work History
Production Technician
Eaton Industries
12.2017 - Current
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
- Implemented continuous improvement initiatives to optimise production workflows, eliminate waste, and enhance overall performance.
- Implemented safety protocols, significantly reducing workplace accidents and promoting culture of safety.
- Collaborated with engineering team to troubleshoot and resolve technical issues, minimising disruption to production.
- Improved product quality by implementing rigorous quality control checks at various production stages.
- Monitored and adjusted production equipment for optimal performance, ensuring consistent product quality.
- Managed quality assurance initiatives.
State Sales Manager
ASP Rubber Industries
08.2014 - 01.2017
- Negotiated favourable contract terms with vendors and partners.
- Achieved consistent sales growth by identifying new markets, expanding product offerings.
- Streamlined sales operations with improved processes, tools, and technologies to enhance efficiency and drive higher productivity.
- Developed strong relationships with key clients, resulting in long-term partnerships and increased account loyalty.
- Drove revenue growth by identifying upselling and cross-selling opportunities within existing accounts while maintaining a relentless focus on new business acquisition.
- Boosted customer satisfaction levels through attentive service, prompt issue resolution, and proactive communication practices.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
In Home Consultant
AWA Financial Consultants
02.2014 - 07.2014
- Demonstrated adaptability when faced with last-minute schedule changes, maintaining a high level of productivity and customer satisfaction.
- Enhanced client satisfaction by conducting thorough in-home consultations and providing tailored solutions.
- Conducted follow-up appointments to monitor progress, address concerns, and adjust plans as needed.
- Resolved customer issues promptly, ensuring satisfaction while adhering to company guidelines and maintaining professionalism at all times.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Workshop Manager / Light Vehicle Technician
BOXELL MOTORS
01.1985 - 01.2014
- Running and managing the family business
- Handling trade and retail customer accounts
- Establish, maintain and promote high standards of customer service
- Building rapport with the client to facilitate strong business relationship and stimulate repeat business
- Effectively handle and resolve customer complaints
- Excellent time management in meeting scheduled repair deadlines
- Supervise a team of 3 apprentices
- Delegate tasks to apprentices whilst supervising and overseeing their operations
- Train and develop the skills of apprentices to a sound level of competency in all areas including repairs, customer service and ordering parts
- Managed and led a team of technicians for optimal productivity and job satisfaction..
- Prioritized tasks effectively based on urgency and importance, enhancing overall project management capabilities.
- Provided leadership, guidance and support to staff members.
Education
Associate of Automotive Mechanical Engineers -
IAME
Vehicle Structural Awareness -
KANGAN INSTITUTE
01.2010
Licence Vehicle Testing for LP Gas -
BOX HILL INSTITUTE
01.2005
Licensed Vehicle Testing -
BOX HILL INSTITUTE
01.2003
Skills
- Quality Control Expertise
- Equipment Handling
- Team Management
- Extensive Training Background
- Continuous improvement
- Root-cause analysis
- Mechanical troubleshooting
- Effective Communication
- Customer Service Expertise
- Proven Sales Experience
Qualifications And Certificates
- 01/01/10, KANGAN INSTITUTE, Vehicle Structural Awareness
- 01/01/05, BOX HILL INSTITUTE, Licence Vehicle Testing for LP Gas
- 01/01/05, AUTO TECH, Modern Vehicle Servicing Traumas & Troubleshooting
- 01/01/03, BOX HILL INSTITUTE, Licensed Vehicle Testing
- 01/01/91, IAME, Associate of Automotive Mechanical Engineers
- 01/01/89, INDUSTRIAL TRAINING COMMISSION OF VICTORIA, Certificate of Proficiency in the trade of Motor Mechanics
Timeline
Production Technician
Eaton Industries
12.2017 - Current
State Sales Manager
ASP Rubber Industries
08.2014 - 01.2017
In Home Consultant
AWA Financial Consultants
02.2014 - 07.2014
Workshop Manager / Light Vehicle Technician
BOXELL MOTORS
01.1985 - 01.2014
Vehicle Structural Awareness -
KANGAN INSTITUTE
Licence Vehicle Testing for LP Gas -
BOX HILL INSTITUTE
Licensed Vehicle Testing -
BOX HILL INSTITUTE
Associate of Automotive Mechanical Engineers -
IAME
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