Daniel Bruzzese
Mount Vernon
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
28
28
years of professional experience
Work History
Senior Account Manager
Boral Construction Materials
09.2006 - Current
- Manage a team of Area Account Mangers, South west and North West to develop relationships build skill to manage current client's increase new clients.
- Provided extensive support in sales, technical and Production Meetings.
- Delivered sales presentations and pitches to clients, upper management and third party additives.
- Worked with customers to develop strategic business and account plans.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Read and prioritized leads and delegated potential new sales to Area Account Managers and Key Account Managers
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Concrete Pump Allocator and Supervisor
Mobile Concrete Pumping
08.2004 - 09.2006
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Concretor
Rytec Concrete
12.1995 - 07.2004
- Set formwork and reo to prepare for concrete pours.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Demolished and repaired old concrete surfaces.
- Assisted crew members with positioning trucks to discharge concrete into all areas around a Job site and a Residential House.
- Prepared and placed concrete for footpaths, driveways, House Slabs, Commercial High Rise building and Industrial Warehouses.
- Engaged with customers and subcontractors and provided timelines for project completion.
- Estimated materials and labor costs for concrete projects to manage project budgets.
Education
Skills
- Tactics and Execution
- Vendor Management
- Revenue Retention
- Time Management
- Product and Sales
- Acquiring New Customers
- Business Strategies
- Acquisition and Retention Strategies
- Excellent Negotiation Skills
- Marketing
- Sales Expertise
- Business Development and Planning
- Strong Lead Development Skills
- Customer Satisfaction
- Staff Management
- Event Planning
- Territory Management
- Account Management
- Reporting
- Revenue Generation
- Business Development
- Customer Relationship Management
- Tradeshow Events
- Salesforce Training
- Excellent Communication Skills
- Reporting
- Revenue Generation
- Business Development
- Customer Relationship Management
- Tradeshow Events
- Salesforce Training
- Excellent Communication Skills
- Reporting
- Revenue Generation
- Business Development
- Customer Relationship Management
- Tradeshow Events
- Salesforce Training
- Excellent Communication Skills
Timeline
Senior Account Manager
Boral Construction Materials
09.2006 - Current
Concrete Pump Allocator and Supervisor
Mobile Concrete Pumping
08.2004 - 09.2006
Concretor
Rytec Concrete
12.1995 - 07.2004
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