Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Bussey

Springfield Central

Summary

Reliable Sales Assistant offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback.

Overview

31
31
years of professional experience

Work History

Retail Sales Assistant

Coles
Sunbury
06.2014 - 07.2021
  • Worked closely with customers and fellow team members to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Coached team on effective upselling and cross-selling methods.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.

Disability Support Worker

Distinctive Options
Sunbury
06.2021 - 07.2021
  • Drove clients safely to social activities and appointments.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Kept patients mentally alert by entertaining, conversing and reading aloud.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Adhered to company requirements for patient interactions and care standards.
  • Kept detailed daily logs with care actions, patient behaviors and incidents.
  • Kept accurate records for client files and handled related paperwork.

Personal Carer

Allied Healthcare
Harlow, Essex
09.2012 - 10.2013
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Monitored clients' overall health and well-being and noted any significant changes.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Planned activities to encourage movement, stretching and strength building.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Scheduled daily and weekly care hours for client caseload.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Sales Assistant

WH Smith
Lowestoft, Norfolk
01.2007 - 09.2012
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Processed credit and debit card payments to complete purchasing experience.
  • Maintained account information accuracy by communicating frequently with salesmen and account executives.
  • Created effective organizational systems for reports, agendas, contracts and records.
  • Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
  • Referred customers to various services by evaluating needs and providing recommendations.

Hotel Front Desk Supervisor (Nights)

Hotel Neptune
Toulon, France
06.1993 - 12.2006
  • Exceeded goals through effective task prioritization and great work ethic.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed and maintained courteous and effective working relationships.
  • Developed team communications and information for meetings.
  • Resolved problems, improved operations and provided exceptional service.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Assistant Manager

Coles Express
Sunnybank
07.2021 - Current
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

Advanced Diploma - Business

Australian School Of Commerce
Melbourne
10.2019

Advanced Diploma - Hospitality Management

Ozford College
Melbourne, VIC
12.2016

Certificate 3 And 4 - Commercial Cookery

Ozford College
Melbourne, VIC
06.2016

Certificate 2, 3 And 4 - Business Studies

Ozford College
Melbourne, VIC
06.2014

Skills

  • Stocking and replenishing
  • Point of sale knowledge
  • Store opening and closing
  • Sales expertise
  • Sales
  • Sales Goals
  • Cleaning
  • Store Merchandising
  • Cash Register Operation
  • Product Knowledge
  • Product and service sales
  • Payment processing
  • Cash Handling
  • Critical thinking
  • Excellent work ethic
  • Team building
  • Leadership
  • Software proficiency

Timeline

Assistant Manager

Coles Express
07.2021 - Current

Disability Support Worker

Distinctive Options
06.2021 - 07.2021

Retail Sales Assistant

Coles
06.2014 - 07.2021

Personal Carer

Allied Healthcare
09.2012 - 10.2013

Sales Assistant

WH Smith
01.2007 - 09.2012

Hotel Front Desk Supervisor (Nights)

Hotel Neptune
06.1993 - 12.2006

Advanced Diploma - Business

Australian School Of Commerce

Advanced Diploma - Hospitality Management

Ozford College

Certificate 3 And 4 - Commercial Cookery

Ozford College

Certificate 2, 3 And 4 - Business Studies

Ozford College

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Daniel Bussey