Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
THE WALKABOUT HOTEL
Port Headland, Western Australia
09.2022 - Current
Built and maintained loyal, long-term customer relationships through effective account management.
Tracked monthly sales to generate reports for business development planning.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Provided guidance and support to subordinate managers in order to foster atmosphere of cooperation throughout organization.
Guided management and supervisory staff to promote smooth operations.
Trained employees on duties, policies and procedures.
Designed sales and service strategies to improve revenue and retention.
Prepared staff work schedules and assigned team members to specific duties.
Ensured compliance with local regulations related to health and safety standards or licensing laws.
Developed and implemented hotel policies and procedures.
Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
Facilities Manager
The Landing Resort
Port Headland, Western Australia
06.2020 - 03.2022
Supervised employees through planning, assignments, and direction.
Prioritized and organized tasks to efficiently accomplish service goals.
Completed day-to-day duties accurately and efficiently.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
Operated varied hand and power tools to complete repairs.
Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Laborer
Peels Resources
Bunbury, WA
09.2019 - 03.2020
Understood and followed verbal and written instructions to complete work correctly.
Worked alongside team to accomplish work goals according to schedule.
Loaded, unloaded, and moved material to and from storage and production areas.
Maintained organized and clean work areas at all times on job sites.
Team Leader Manager
Commscope
Bray, Bray
01.2016 - 08.2019
Assigned and monitored daily tasks for team members.
Ensured that deadlines were met by setting realistic goals.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw daily workloads and workflow for smooth operations.
Participated in and attended meetings or seminars to obtain information for use in training programs.
Completed day-to-day duties accurately and efficiently.