DANIEL CHOI
Wavell Heights,Australia
Summary
Developed strong teamwork and customer service skills in fast-paced environments, and looking to transition into a more challenging role. Highly skilled in leadership, teamwork and complex problem-solving, and always ensure tasks are completed efficiently and professionally. Excited to use my skills and ambitious mindset to make a genuine impact in a new role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Hanaro Mart
12.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Pool Lifeguard
Rackley Swimming
07.2023 - 04.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
Team Member
Grilld
07.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Kelvin Grove State College
11-2021
MBA - Business Analytics And Information Systems
University of Queensland
12-2027
Skills
- Strong work ethic and Reliability
- Teamwork and Collaboration
- Leadership and Management
- Complex problem-solving
- Attention to detail
- Flexible schedule
- Business data analysis
- Physical stamina
- Computer skills
- Genuine passion for assisting customers
Timeline
Team Member
Grilld
07.2024 - Current
Pool Lifeguard
Rackley Swimming
07.2023 - 04.2024
Customer Service Representative
Hanaro Mart
12.2021 - 11.2022
High School Diploma -
Kelvin Grove State College
MBA - Business Analytics And Information Systems
University of Queensland
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