Daniel Cini
Summary
Adept at enhancing passenger experiences and streamlining operations, my tenure at Outsourced Client Solutions honed my skills in baggage handling and empathetic problem-solving. Demonstrated success in fostering team collaboration and ensuring compliance with airline policies, significantly contributing to on-time departures and elevated customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Outsourced Client Solutions
02.2018 - 08.2020
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanour throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
- Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Escorted handicapped passengers from terminal to aircraft.
Store Team Member
The Grocery Store
12.2021 - 01.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidents injuries.
- Streamlined restocking process to minimize disruptions on sales floor.
Storeperson
Superbarn
01.2017 - 02.2018
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Ensured a clean, safe, and welcoming store environment for customers and staff alike.
Education
No Degree - Accounting Technology And Bookkeeping
St George Tafe
Kogarah, NSW09.2016
High School Diploma -
Aquinas College Menai
Menai, NSW09.2015
Skills
- Passenger Assistance
- Special Needs Assistance
- Baggage handling
- VIP support
- Check-in procedures
- Airline Policies
- Boarding gate procedures
- Security Screenings
- Boarding Assistance
- Customer Service
- Problem-Solving
- Team Collaboration
Certification
- certificate IV Accounting ST George TAFE 2016
Timeline
Store Team Member
The Grocery Store
12.2021 - 01.2022
Passenger Service Agent
Outsourced Client Solutions
02.2018 - 08.2020
Storeperson
Superbarn
01.2017 - 02.2018
No Degree - Accounting Technology And Bookkeeping
St George Tafe
High School Diploma -
Aquinas College Menai
Similar Profiles
Amador E. BayalanAmador E. Bayalan
Sr. Biomedical Engineer at Outsourced Client SolutionsSr. Biomedical Engineer at Outsourced Client Solutions
Jissin AntonyJissin Antony
Assistant Manager - Financial Shared Services at Thinksynq Solutions Pvt Ltd (Outsourced to Servion Global Solutions Pvt Ltd)Assistant Manager - Financial Shared Services at Thinksynq Solutions Pvt Ltd (Outsourced to Servion Global Solutions Pvt Ltd)
Richard OguraRichard Ogura
Product Specialist at TurboTax (outsourced to Working Solutions)Product Specialist at TurboTax (outsourced to Working Solutions)