Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Cluff

Gatton

Summary

I have a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

I am a hardworking working employee enthusiastic about learning. I will pursue opportunities to learn new skills and contribute to group success.

Overview

18
18
years of professional experience

Work History

Fire Fighter

Queensland Fire And Emergency Services
06.2023 - Current
  • I am currently employed by QLD Fire department as an Auxiliary Firefighter. This is an on-call work place that I attend to in my spare time.


  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Coordinated with fellow firefighters to execute strategic firefighting plans.
  • Provided critical medical assistance to injured individuals at incident scenes utilizing CPR certification and EMT skills.
  • Enhanced teamwork among crew members through regular training exercises and collaboration in high-pressure situations.

Pool Service Technician

Pool Controls
12.2024 - 01.2025
  • This was a short term temporary Job over the Christmas and New years break covering shifts for employees on holidays. In this role I repaired warranty claims on customers pool control systems using the company vehicle to travel to each customers residence.


  • Maintained optimal equipment performance with routine inspections, repairs, and replacements.
  • Developed strong professional relationships with clients through clear communication regarding their needs and expectations.
  • Managed inventory of supplies, maintaining adequate stock levels while minimizing waste and unnecessary expenses.
  • Reduced service call times by streamlining work processes and organizing tools effectively.

Small Business Owner

Lake Clarendon Nursery
09.2011 - 02.2024

My wife and I owned and operated a Wholesale landscape nursery for 12 years. Throughout this time I executed all tasks involving the day to day running of a business from maintaining vehicles and equipment to customer deliveries and staff management.


  • Optimized budgeting processes by implementing cost-control measures.
  • Built lasting relationships with customers through personalized interactions.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.

Delivery Driver

Morton Bay Distributors
04.2007 - 08.2010

This role was for a Milk delivery company in a MR licensed truck. Picking and packing orders to delivering to customers shops was all part of requirements for this employment.


  • Delivered packages on time by planning optimal delivery routes.
  • Navigated local streets to ensure timely delivery of goods.
  • Ensured customer satisfaction by providing friendly service during deliveries.
  • Loaded and unloaded packages carefully, maintaining product integrity.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

High School Diploma -

Northside Christian College
Everton Park, Brisbane
11-1997

Skills

  • Teamwork and cooperation
  • Decision-making under pressure
  • Dependable and reliable
  • Order picking and processing
  • Customer service
  • Commercial driving

Timeline

Pool Service Technician

Pool Controls
12.2024 - 01.2025

Fire Fighter

Queensland Fire And Emergency Services
06.2023 - Current

Small Business Owner

Lake Clarendon Nursery
09.2011 - 02.2024

Delivery Driver

Morton Bay Distributors
04.2007 - 08.2010

High School Diploma -

Northside Christian College
Daniel Cluff