DANIEL COOPER
Fairfield heights,Australia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Yokohama Tyres Australia
08.2023 - Current
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Landscaper
PHILO'S SERVICES
01.2021 - 08.2023
- Operated landscaping equipment to maintain and enhance outdoor spaces.
- Implemented efficient planting techniques to improve growth and sustainability.
- Collaborated with team members to execute landscape design plans effectively.
- Trained new employees on safety protocols and equipment usage.
- Conducted regular maintenance checks to ensure optimal performance of tools and machinery.
- Managed inventory of plants, soil, and materials for landscaping projects.
- Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
Customer Service Representative
Gifts Australia
10.2021 - 01.2022
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Crew Trainer/ Team Member
McDonald's Fairfield II
04.2015 - 01.2018
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Operated a cash register for cash, check and credit card transactions with 92% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Used time efficiently when not serving customers, including cleaning tables and workstations.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Actively pursued personal learning and development opportunities.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Preserved a perfect attendance record for 1 and half years straight.
Education
Bachelor of Arts - Architectural And Building Sciences
Western Sydney University
Sydney, NSW09-2025
University Diploma - building and Design Management(Construction)
Skills
- Customer-centric
- Versatile work experience
- Consistently exceeds sales benchmarks
- Experienced with software programs
- Reliable time management
- Proven leadership abilities
- Trustworthy in commitments
- Analytical problem solver
- Enthusiastic collaborative worker
- Advanced English communication
- Imaginative design skills
- Proficient in client communication
- Project coordination
- Experienced in budgetary control and cash handling
- Experienced in operating multi-line telecommunication equipment
- Proficient in construction practices
- Effective interpersonal communication
- Negotiation and mediation expertise
- Cash flow analysis and planning
- Instructional design skills
- Attention to detail
- Composure
- Cultural Awareness
- Business Awareness
Accomplishments
- Received the "Employee of the Month" award after 3 months of employment.
- Named “Employee of the Month” four times in a row.
- Helped the store improve our targeted record from 52% to 78.
CONSTRUCTION INDUSTRY
- LANDSCAPING AND GARDENING WITH “ PHILO SERVICES’
- Labouring Construction
- Bricklaying
- Retaining wall laying
- Fencing
- Basic Quantity Surveying
- Concreting
- Basic Estimating
Timeline
Customer Service Representative
Yokohama Tyres Australia
08.2023 - Current
Customer Service Representative
Gifts Australia
10.2021 - 01.2022
Landscaper
PHILO'S SERVICES
01.2021 - 08.2023
Crew Trainer/ Team Member
McDonald's Fairfield II
04.2015 - 01.2018
University Diploma - building and Design Management(Construction)
Bachelor of Arts - Architectural And Building Sciences
Western Sydney University
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