Daniel Cresswell
Kingscliff,NSW
Overview
15
15
years of professional experience
Work History
General Manager
B&U Watts Pty Ltd
01.2016 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Barista
Silipo Coffee
02.2014 - 12.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Front of House Employee
The Groper & His Missus
01.2009 - 03.2014
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Administrative Skills
- P&L Management
- Motivation
- Customer Retention
- Labor Cost Controls
- Strategic Planning
- Performance Improvement
- Consistently meet goals
- Workflow Planning
- Purchasing
- Expense Control
- Networking abilities
- Interpersonal Skills
- Troubleshooting expertise
Timeline
General Manager
B&U Watts Pty Ltd
01.2016 - Current
Barista
Silipo Coffee
02.2014 - 12.2015
Front of House Employee
The Groper & His Missus
01.2009 - 03.2014