Overview
Work History
Skills
Timeline
Generic

Daniel Cresswell

Kingscliff,NSW

Overview

15
15
years of professional experience

Work History

General Manager

B&U Watts Pty Ltd
01.2016 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Barista

Silipo Coffee
02.2014 - 12.2015
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Front of House Employee

The Groper & His Missus
01.2009 - 03.2014
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Effective leader
  • Time Management
  • Training and coaching
  • Team Leadership
  • Staff Management
  • Customer Relations
  • Training and Development
  • Relationship Building
  • Staff Training
  • Staff training/development
  • Inventory Control
  • Customer Relationship Management
  • Staff Supervision
  • Administrative Skills
  • P&L Management
  • Motivation
  • Customer Retention
  • Labor Cost Controls
  • Strategic Planning
  • Performance Improvement
  • Consistently meet goals
  • Workflow Planning
  • Purchasing
  • Expense Control
  • Networking abilities
  • Interpersonal Skills
  • Troubleshooting expertise

Timeline

General Manager

B&U Watts Pty Ltd
01.2016 - Current

Barista

Silipo Coffee
02.2014 - 12.2015

Front of House Employee

The Groper & His Missus
01.2009 - 03.2014

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Daniel Cresswell