Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Daniel Cross

Melton,VIC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Parts Intreperter

Bursons Automotive
Hoppers Crossing, VIC
01.2022 - 08.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exceeded goals through effective task prioritization and great work ethic.

Parts Interpreter

Repco
Footscray, VIC
07.2015 - 12.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Served customers and followed outlined steps of service.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts
  • Assisted customers by responding to complaints and offering updates on back-ordered parts
  • Increased customer satisfaction by resolving issues

Crew Member

McDonald's
Rockbank, VIC
06.2010 - 12.2011
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Supported great dining and meal experiences for guests.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.

Education

Certifctae IV Frontline Management from Gas training services - Frontline Management

GAS Training Services
Melbourne, VIC
10.2014

Certificate III in Warehouse Operations -

BAWM Group
Yarraville, VIC
10.2014

Cartificate II - Retail

Australian Qualifications Framwork
Rockbank, VIC
11.2011

Skills

  • Stocking Parts
  • Replacing Parts
  • Fabricating Parts
  • Parts Manufacturing
  • Sorting Parts
  • Parts Reassembling
  • Parts Locator
  • Ordering Parts
  • Spare Parts
  • Locating Parts
  • Point-of-Sale (POS) Parts and Services Software
  • Parts Ordering and Replacement
  • Parts Sales and Upselling
  • Coffee and Tea Service
  • Customer Relations
  • Cash Drawer Operations
  • Customer Response
  • Refund handling
  • Payment collection
  • Inventory management
  • Cleaning and sanitizing
  • Product knowledge
  • Cash register systems
  • Till counting
  • Basic math skills

Accomplishments

  • Career history Parts Interpreter at Burson Auto Parts Jan 2022 - Aug 2022 (7 months) Phone Orders, Register Operations Picking Orders Allocating Stock Putting Stock Away Cash Handling Customer Service Parts Interpreter at Repco Jul 2015 - Dec 2021 (6 years 5 months) Cash Handling Customer Service Delivery Driving Parts Knowledge Crew Member at McDonald's Australia Jun 2010 - Dec 2011 (1 year 6 months) I completed my Certificate II in Retail Through McDonald's And also a few achievement award cards and also a Certificate in the Mcafe
  • Skills Great Customer Service, Working Registers, Keeping a Workplace Clean, Friendly, Communication Skills, Cash Register Operation, Parts Warehousing, Parts Interpreting, Automotive Parts, Retail, Multitasking, Automotive Industry, Time Management, Computer Literacy, Neat Personal Presentation, Customer Oriented, Team Work, Phone Etiquette, Positive Attitude, Punctual, Microsoft Office, Problem Solving, Willingness to Learn, Resilience
  • Languages English

Timeline

Parts Intreperter

Bursons Automotive
01.2022 - 08.2022

Parts Interpreter

Repco
07.2015 - 12.2021

Crew Member

McDonald's
06.2010 - 12.2011

Certifctae IV Frontline Management from Gas training services - Frontline Management

GAS Training Services

Certificate III in Warehouse Operations -

BAWM Group

Cartificate II - Retail

Australian Qualifications Framwork

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Daniel Cross