Daniel Dang
Melbourne,Victoria
Summary
Dynamic Operations Manager with over 6 years of experience driving excellence in high-volume, fast-paced environments. Extensive expertise in managing group operations across 17 stores, with a strong focus on key performance indicators (KPIs). Proven success in optimising operations and delivering superior service with a strong emphasis on people management to maintain high standards. Demonstrated ability to lead, enhance operational performance, and drive sustainable growth.
Overview
6
6
years of professional experience
Work History
Assistant Operations Manager |
Hunky Dory Fish & Chips
10.2023 - Current
- Manage operations across group to ensure smooth functioning and efficiency.
- Oversee group KPIs while enhancing store management processes.
- Collaborate with Marketing Department to drive initiatives boosting brand recognition.
- Organise and execute marketing calendars and events to enhance outreach.
Area Manager / Restaurant Manager |
Zambrero Retail Pty Ltd
12.2021 - 06.2023
- Spearheaded operational evaluations and developed growth strategies for corporate restaurants in VIC Metro Area.
- Conducted comprehensive training sessions for store managers to achieve company KPI.
- Communicated KPI targets on a regular basis to align team efforts with company objectives.
- Achieved recognition as top-performing manager for consistent achievement of KPI targets across multiple quarters.
Venue Manager |
Hanoi Hannah
02.2019 - 11.2021
- Supervise daily restaurant operations, ensuring exceptional service and smooth workflow.
- Coordinate front-of-house and back-of-house teams to deliver a high-quality dining experience.
- Manage reservations, event bookings, and catering to meet customer needs and maximise revenue.
- Oversee staff training, performance, and compliance with food safety and health regulations.
Marketing Co-ordinator |
Maribyrnong City Council
06.2019 - 10.2021
- Collaborated with Maribyrnong City Council on local business marketing strategies.
- Developed targeted marketing strategies to support Maribyrnong businesses.
- Analysed performance metrics to create effective business development plans.
- Monitored implementation of recommendations to ensure alignment with objectives.
Education
Bachelor - Hospitality Management
Australian Ideal College
04.2023
Bachelor - Business Management
Victoria University
11.2021
Skills
- Operations management
- Business marketing and development
- Supply chain management
- Financial operations and accounting
Languages
- English
- Vietnamese
References
Available upon request
Timeline
Assistant Operations Manager |
Hunky Dory Fish & Chips
10.2023 - Current
Area Manager / Restaurant Manager |
Zambrero Retail Pty Ltd
12.2021 - 06.2023
Marketing Co-ordinator |
Maribyrnong City Council
06.2019 - 10.2021
Venue Manager |
Hanoi Hannah
02.2019 - 11.2021
Bachelor - Hospitality Management
Australian Ideal College
Bachelor - Business Management
Victoria University
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