Daniel Dube
Marsfield,Australia
Summary
Results-oriented professional with a friendly demeanor and superb customer service proficiency. Passionate about customer satisfaction and dedicated to delivering excellent communication and time management skills. Adaptable and proactive, with a strong work ethic and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Level 2 IT Support Engineer
Koorong Books
Sydney/Westryde, NSW
07.2018 - Current
- Provided technical assistance to customers, colleagues and managers on a variety of IT related issues.
- Installed, configured and tested computer hardware such as laptops, desktops and servers.
- Created user accounts with appropriate permissions in theActive Directory environment.
- Resolved escalated customer service requests from Level 1 support personnel.
- Provided guidance on troubleshooting procedures to junior IT staff members.
- Trained end users on proper usage of installed applications and systems.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Removalist / Labourer / General Hands
Knight Moves Business Relocation
Wetherill Park, Australia
10.2017 - 07.2018
- Disconnecting, packing, unpacking and reconnecting computers
- Dissembling and assembling various furniture and equipment
Customer service/ Graphic Designer
SomoWorldCopiers
Avondale, Zimbabwe
10.2015 - 04.2016
- Designed Company Letterheads, logos and Business Cards
- Operated machines for printing photocopying and lamination
- Interacted with customers / clients and delivered their desired product
- Handled money transactions
- Customer Service
Education
Bachelors in Network Security - Information Technology
TAFE NSW
Sydney, NSW07-2021
Advanced Diploma - NETWORK SECURITY
TAFE NSW
Sydney, NSW, Australia09-2018
Certificate IV - Information Technology (Networking)
TAFE
Diploma - IT (Networking)
TAFE
Certificate - Information Systems
Business & Computing
Diploma - Information Technology
Business & Computing
Highschool -
ST Johns Emerald Hill
Harare, ZimbabweSkills
- Problem solving
- Quick Learner
- Customer and Personal Service
- Cultural sensitivity
- Computer Hardware Installation
- Microsoft Office
- Windows Server
- Win 7 & Win 10 & Win 11
- Hardware upgrades
- System Troubleshooting
- Software Updates
- Mathematics
Certification
- MTA certified: Windows Operating System Fundamentals
- Windows Server Administration Fundamentals
- VMware certified: Data center virtualization
- TAFE: Certificate IV Information Technology (Networking)
- Diploma IT (Networking)
- Business & Computing Examination: Certificate in Information Systems
- Diploma in Information Technology
References
- John Park Koorong Books, CTO, 0412985772
- Mr. Andrew Thompson, Operations Manager, Knight Moves Business Relocation, 0404263467
- Mr Matthew Cubis, Lecturer, Tafe Ultimo NSW, 0425241380
- Christine Somo, Owner, Somo World Copiers, +263773408288
References
References available upon request.
Timeline
Level 2 IT Support Engineer
Koorong Books
07.2018 - Current
Removalist / Labourer / General Hands
Knight Moves Business Relocation
10.2017 - 07.2018
Customer service/ Graphic Designer
SomoWorldCopiers
10.2015 - 04.2016
Bachelors in Network Security - Information Technology
TAFE NSW
Advanced Diploma - NETWORK SECURITY
TAFE NSW
Certificate IV - Information Technology (Networking)
TAFE
Diploma - IT (Networking)
TAFE
Certificate - Information Systems
Business & Computing
Diploma - Information Technology
Business & Computing
Highschool -
ST Johns Emerald Hill
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