Summary
Work History
Education
Skills
Accomplishments
Timeline
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Daniel Elliott

Perth,WA

Summary

I'm an experienced customer service and sales expert consistently providing knowledge, dedication and customer satisfaction. With many years of experience in customer service and sales roles providing a consistent track record of exceeding performance metrics, while having a passion for delivering top-tier results. My strengths include but are not limited to exceptional problem solving and solution orientated behaviours with impeccable communication skills and closing abilities.


An expert in customer service excellence, with success also in sales, and performance metrics with a proven ability to drive revenue growth & receive excellent customer feedback. Along with that I have hands-on experience in stock management, inventory control, and maintaining high standards of presentation and efficiency with-in a retail and logistics settings.


One of the main reasons for my previous success is knowing my product & knowing my customers needs to be able to provide the correct solution.

Work History

Business Development Representative

Crowdbox
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Brought in new accounts through successful networking strategies and promotional approaches.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Consistently achieved weekly and monthly metrics.

Business Development Manager

Activata
  • To Increase our client base by identifying new business opportunities.
  • My first two months with the company which were the last two months of the financial year i brought in $49,047 of which 31% was new business.
  • To achieve cost-effective re-contracting of existing customers·
  • To achieve customer growth through proactive prospecting.
  • A prospecting & lead target must be completed each month to qualify for a full commission payout.
  • To maintain strong relationships between the company and my business partners & clients.

Spark Representative

Spark Arena
  • I'm a skilled and organized hospitality worker, covering several different roles.
  • I'm currently tasked with individual or managing multiple priorities with a positive attitude while being willing to take on added responsibilities to meet team goals.
  • I could be tasked with cashiering at 1 till or working multiple tills simultaneously while also working a third role that requires me to herd the crowd in the outlet as an ambassador.
    Whatever job I do I have a leadership approach that has caught the attention of my superiors leading to positive and exemplary feedback when demonstrating to others the approach necessary to be successful in the role/s.

Customer Sales and Service Rep

Electricity Monster


  • Providing energy information for customers in relation to their accounts, the market and what better solutions were available to them.
  • Consistently achieving Tier 1 of a 3 Tier performance metric based on sales for the calendar month.
  • Quality Assurance feedback scores were always 90% or above.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
  • Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.

Sales Representative

Spark


  • To sell and upsell spark products through different campaigns with KPIs set daily, weekly, and monthly
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintain high acquisition, of new and existing customers while maintaining low churn
  • Through relentless dedication, and my customer service experience I maintained a high NPS score above 75%.

Invoice and Claims Officer

ACC
  • Processing invoices and claims related to work-related injuries and other ACC-related matters.
  • Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors.
  • Streamlined invoice processing by implementing efficient data entry techniques and software tools.
  • Maintained strict adherence to company policies regarding payment terms, discounts, and penalties when processing invoices for approval.
  • Manage the claims process, from initial notification to payment, ensuring timely and appropriate support.


Warehouse Picker

Tesco
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.

Retail Associate

Somerfield
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed efficient cash register operations.
  • Conducted routine cycle counts to maintain accurate inventory records and reduce discrepancies between physical stock levels and system data.
  • Supported warehouse efficiency by conducting thorough inspections on incoming shipments for quality assurance purposes.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Education

Bachelor of Fine Arts - Film, TV and New Media Production

Teesside University
11.2006

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Zoho expert
  • People Management
  • Salesforce knowledge
  • Objection handling
  • Customer Relationship Building
  • Sales closing
  • Customer Service expert
  • Time Management
  • Positive and engaging demeanor
  • Reliability and punctuality
  • Approachability
  • Proactivity

Accomplishments

  • In my role at Activata pay tech solutions my first two months with the company which were the last two months of the financial year i brought in $49,047 of which 31% was new business.
  • At Electricity Monster I held the record for most sales in the company when conducting the call from start to finish with no handover from a connector at 81 current when i left 5 years later.
  • At Electricity Monster, I consistently over achieved and never missed my sales target in my time there.
  • Quality Assurance feedback scores were always 90% or above at Electricity Monster
  • I maintained a customer service NPS score 75% and above at Spark..

Timeline

Business Development Representative

Crowdbox

Business Development Manager

Activata

Spark Representative

Spark Arena

Customer Sales and Service Rep

Electricity Monster

Sales Representative

Spark

Invoice and Claims Officer

ACC

Warehouse Picker

Tesco

Retail Associate

Somerfield

Bachelor of Fine Arts - Film, TV and New Media Production

Teesside University

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Daniel Elliott