Daniel Eustace
Hawthorn,VIC
Summary
An experienced sales and customer journey manager for Optus, focused on driving a strong sales and customer experience team culture. Extensive experience in sales and management roles across two of Australia's largest telecommunications companies over a 19 year period. Strong business acumen that has resulted in being rewarded amongst peers for business sales results.
Overview
18
18
years of professional experience
Work History
Optus Sales Manager
Optus
Elsternwick, VIC
04.2017 - Current
- Accountable for day-to-day operations, sales and service results for a business with $4m annual turnover
- Recognised for customer service standards in the national CEO’s annual newsletter, consistently high NPS - 80, Customer Satisfaction - 9.6/10
- Working with the head of in car systems for Jaguar/Range Rover to identify and solve an issue with wireless connectivity across their national fleet
- Management and execution of sales and service delivery through multiple customer touch points – in store, telesales' and online chat
- Ownership and follow up of client resolutions in order to create personal end to end service provision - account management of business accounts with 50 plus services
- Identify and anticipate sales growth in line with key performance indicators ensuring both clients’ needs and business objectives are in mind to create positive outcomes for all stakeholders
- Multi-site management experience, driving conversion rates across four focus stores by implementing the customer journey process
President
Elsternwick Main Street Committee
Elsternwick, VIC
07.2017 - 01.2022
- Management of a marketing budget of $217 000 per annum while achieving all KPI’s set by council for the successful release of quarterly funds to the committee
- Effectively managed multiple stakeholders to seek mutually beneficial outcomes for all, in line with budgetary and project outcome expectations
- Design and implementation of marketing initiatives and ensuring all recommendations to the committee are in line with our set goals
Vodafone Sales Manager
Vodafone Hutchinson
Brisbane, Melbourne
09.2005 - 03.2017
- Promoted to one of Vodafone's top 5 stores nationally with proven sales conversion and team management results
- Accountable for achievements of month on month growth in sales results, team development, customer experience and store operations
- Proven leadership and team development through coaching with hands on approach
- Multiple database systems knowledge including system roll outs and implementations.
- Multiple database systems knowledge including system roll outs and implementation
- Won Highest Business Acquisitions of the year award
Skills
- Skilled communicator and negotiator able to deal with a wide range of contentious and complex issues to achieve successful outcomes and agreements
- Ability to lead and influence key stakeholders, both internal and external, to achieve targeted outcomes and to develop further performance growth
- Solid understanding of the sales process from open to close, rapport building and discovery in order to offer bespoke solutions
- Superior organisational and time management capabilities with ability to work in high pressure and competitive commercial environments to deliver high quality results in line with executive expectations
- Focused individual with a positive personality and a conscientious, dependable approach to specific tasks
- Exceptional interpersonal and communication skills, confident in working within diverse demographics & cultures
- Ability to build and maintain strategic and productive relationships through a comprehensive understanding of business market-places and clients' needs
- Proven ability to achieve and exceed sales and retention targets in highly competitive and technologically complex environments
- Confident, reliable, resilient and results oriented
Timeline
President
Elsternwick Main Street Committee
07.2017 - 01.2022
Optus Sales Manager
Optus
04.2017 - Current
Vodafone Sales Manager
Vodafone Hutchinson
09.2005 - 03.2017