Daniel Everett
Main Beach, Gold Coast
Summary
Strategic sales professional with over 10 years of experience in sales and customer service.
Dedicated to developing new business opportunities and maintaining strong client relationships to drive profit growth. Skilled in multitasking and managing customer accounts, leveraging networking and sales techniques to enhance product sales and increase productivity.
Motivated team builder with exceptional persuasion skills. Consistently excelled in every sales role over the past 5 years, contributing to the overall growth of the businesses represented. Earned a promotion to Sales Manager with most recent employer before relocating from the UK to Australia.
Overview
12
12
years of professional experience
Work History
Sales Manager
South Coast Payments
03.2022 - 12.2024
- Achieved promotion from Business Development Manager to Sales Manager in December 2023.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Drove significant company growth within the payments industry.
- Directed company activities, ensuring effective coordination between business development managers, the call centre, and customer service team.
- Consistently exceeded individual and collective sales targets.
Telesales Agent
Household Appliance 247 Ltd
06.2021 - 03.2022
- Processed customer transactions including payments, exchanges and refunds during phone conversations.
- Provided extensive knowledge to customers regarding product range, availability and price when requested.
- Proactively cold-called leads to establish new relationships, promote services and increase sales.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions
- Maintained excellent relationships with supervisors and other stakeholders through open communication channels, contributing positively to team dynamics.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
Recruitment Consultant
Rekrow Consulting Ltd
06.2020 - 06.2021
- Created personal construction sector for the company as well as continuing growth with existing industries
- Face to face sales meetings with CEO's of major companies
- Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties.
- Sourced candidates through social media platforms, ensuring suitability for available positions.
- Advertised and managed position listings, organising interviews with suitable candidates.
- Executed market research, collating information on industry and structure for future use.
- Utilised practical communications skills to maintain and build positive client relationships.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
Waiter/Bartender
Hard Rock Cafe
11.2019 - 03.2020
- Earned promotion and potential sponsorship for Australian citizenship before the pandemic led to industry shutdown.
- Demonstrated full knowledge of all menu items, contents and preparation methods.
- Opened and closed bar tabs, transferring charges to dining area as required.
- Prepared and served ordered beverages, including coffee, espresso drinks and cocktails.
- Processed cash, credit card and voucher payments using POS terminals.
- Optimised stock levels by overseeing bar inventory, restocking supplies and regularly placing orders.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Maintained brand image by ensuring neat personal appearance.
- Optimised guest experience, serving each guest with sincere, positive and enthusiastic attitude.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Exhibited the necessary enthusiasm and engaging personality to enhance guest experiences at Hard Rock.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Hod Carrier
King and Drury Construction
05.2017 - 10.2019
- Gained license for Fork lift and forward tipping dumper.
- Reduced project timeframes by multi-tasking on heavy equipment, including forklifts.
- Performed general labour functions by cleaning, end-sorting, operating machinery and completing paperwork.
- Operated forklift safely by following all procedures carefully.
- Assisted tradesmen
- Contributed to high-quality workmanship by carefully selecting bricks and blocks as needed for each project.
- Demonstrated commitment to punctuality and reliability at every worksite assignment, fostering positive relationships with colleagues and supervisors alike.
Bar and Restaurant Supervisor
The Beachcroft Hotel
10.2012 - 05.2017
- Got promoted to Bar and Restaurant Supervisor aged just 18.
- Responsible for offers and advertising behind the bar. As well as constant upselling of products to help achieve monthly targets.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank on a daily basis.
- Supervised team of employees in busy establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Set effective employee schedules that maintained coverage at peak times and minimised labour costs.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Optimised stock levels by overseeing bar inventory, restocking supplies and regularly placing orders.
- Optimised profits by controlling food, beverage and labour costs daily.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
Education
NVQ Level 3 - Leadership and Supervision in Hospitality
The Beachcroft Hotel
Bognor Regis, West Sussex2015
City and Guilds Level 2 Diploma - Electrical Installation (Buildings and Structures)
Chichester College
Chichester, WSX2014
Level 3 Diploma - Merit - Creative Media Production
Chichester College
Chichester, WSX2013
GCSEs - C - Mathematics
Felpham Community College
Bognor Regis, West Sussex2011
GCSEs - B - English Language
Felpham Community College
Bognor Regis, West Sussex2011
GCSEs - B - English Literature
Felpham Community College
Bognor Regis, West Sussex2011
GCSEs - B - Media Studies
Felpham Community College
Bognor Regis, West Sussex2011
BTEC Sport Level 2 - Merit - BTEC Sport
Felpham Community College
Bognor Regis, West Sussex2011
Skills
- Creative and strategic thinking
- Self sufficient
- Business development and planning
- Persuasive negotiation
- Customer service
- Well organised, punctual and reliable
- Focused and disciplined
- Adaptability
- Verbal and written communication
- Client relationship management
- Team leadership
- CRM management
Hobbies
- Reading
- Writing
- Gym
- Running
- Squash/Racquetball
- Golf
Timeline
Sales Manager
South Coast Payments
03.2022 - 12.2024
Telesales Agent
Household Appliance 247 Ltd
06.2021 - 03.2022
Recruitment Consultant
Rekrow Consulting Ltd
06.2020 - 06.2021
Waiter/Bartender
Hard Rock Cafe
11.2019 - 03.2020
Hod Carrier
King and Drury Construction
05.2017 - 10.2019
Bar and Restaurant Supervisor
The Beachcroft Hotel
10.2012 - 05.2017
City and Guilds Level 2 Diploma - Electrical Installation (Buildings and Structures)
Chichester College
Level 3 Diploma - Merit - Creative Media Production
Chichester College
NVQ Level 3 - Leadership and Supervision in Hospitality
The Beachcroft Hotel
GCSEs - C - Mathematics
Felpham Community College
GCSEs - B - English Language
Felpham Community College
GCSEs - B - English Literature
Felpham Community College
GCSEs - B - Media Studies
Felpham Community College
BTEC Sport Level 2 - Merit - BTEC Sport
Felpham Community College
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