Daniel Fergus
Charnwood
Summary
Dynamic Store Manager at Tread Group Pty. Ltd. (Bridgestone BSelect franchise) with a proven track record in enhancing customer satisfaction and driving profitability through effective inventory management and relationship building with major stakeholders. Skilled in problem resolution and task prioritization, I successfully implemented training programs that improved team performance and fostered a collaborative work environment. I successfully helped to change company culture to allow for a major increase in local market share and numerous National and State Awards for Customer Conversion, Transparency and Store Excellence ranked against a nationwide network of competitive business's.
Overview
20
20
years of professional experience
Work History
Store Manager
Tread Group Pty. Ltd. (Bridgestone BSelect Franchise)
Canberra, ACT
12.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive effective communication and positive feedback.
- Improved stakeholder satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Develop and maintain strong lasting relationships with major account holders and clientele.
- Carry out vehicle safety inspections as a Roadworthiness Inspector
2IC Manager
Tread Group Pty. Ltd. (Bridgestone BSelect Franchise)
Canberra, ACT
12.2018 - Current
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Carry out wide range of vehicle repairs and maintenance on large variety of Makes and Models.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
Vehicle Technician
Various Mechanical Repair Business's
Canberra, ACT
12.2008 - 12.2018
- Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
- Assisted customers in making informed decisions regarding their vehicle''s care by offering sound advice based on extensive experience within the automotive industry.
- Achieved high levels of customer satisfaction by proactively addressing concerns and resolving issues in a professional manner.
- Minimized downtime for clients with commercial vehicles through quick response times and expedited service offerings.
Apprentice Mechanic
Bendigo Mazda
Bendigo, VIC
06.2005 - 12.2008
- Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Took assessments to prove knowledge base and skills.
- Observed senior mechanics completing major repairs.
Education
No Degree - Senior Level 2 Workplace First Aid
St John's Ambulance
Canberra, ACTNo Degree - Vehicle Roadworthiness Inspections
ACT Road Transport Authority
Canberra, ACT01-2017
No Degree - Light Vehicle Technician
CVGT/RGT Training
Bendigo, VIC01-2009
No Degree - High School
Creek St Christian College
Bendigo, VIC12-2003
Skills
- Client support
- Effective problem resolution
- Relationship management
- Proficient in task management
- Task prioritization
- Building and managing stakeholder connections
- Risk mitigation strategies
Accomplishments
- Achieved the 3rd national store ranking within 3 years.
- Achieved the 1st in State store ranking within 3 years, for the past two consecutive years.
- Achieved numerous other awards for store operations relating to customer transparency and developed strong lasting relationships with major account holders, suppliers and stakeholders during time in store operations.
Timeline
Store Manager
Tread Group Pty. Ltd. (Bridgestone BSelect Franchise)
12.2018 - Current
2IC Manager
Tread Group Pty. Ltd. (Bridgestone BSelect Franchise)
12.2018 - Current
Vehicle Technician
Various Mechanical Repair Business's
12.2008 - 12.2018
Apprentice Mechanic
Bendigo Mazda
06.2005 - 12.2008
No Degree - Senior Level 2 Workplace First Aid
St John's Ambulance
No Degree - Vehicle Roadworthiness Inspections
ACT Road Transport Authority
No Degree - Light Vehicle Technician
CVGT/RGT Training
No Degree - High School
Creek St Christian College