Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Daniel Fergus

Charnwood

Summary

Dynamic Store Manager at Tread Group Pty. Ltd. (Bridgestone BSelect franchise) with a proven track record in enhancing customer satisfaction and driving profitability through effective inventory management and relationship building with major stakeholders. Skilled in problem resolution and task prioritization, I successfully implemented training programs that improved team performance and fostered a collaborative work environment. I successfully helped to change company culture to allow for a major increase in local market share and numerous National and State Awards for Customer Conversion, Transparency and Store Excellence ranked against a nationwide network of competitive business's.

Overview

20
20
years of professional experience

Work History

Store Manager

Tread Group Pty. Ltd. (Bridgestone BSelect Franchise)
12.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive effective communication and positive feedback.
  • Improved stakeholder satisfaction through staff training in customer service and product knowledge.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Develop and maintain strong lasting relationships with major account holders and clientele.
  • Carry out vehicle safety inspections as a Roadworthiness Inspector

2IC Manager

Tread Group Pty. Ltd. (Bridgestone BSelect Franchise)
12.2018 - Current
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Carry out wide range of vehicle repairs and maintenance on large variety of Makes and Models.
  • Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.

Vehicle Technician

Various Mechanical Repair Business's
12.2008 - 12.2018
  • Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
  • Assisted customers in making informed decisions regarding their vehicle''s care by offering sound advice based on extensive experience within the automotive industry.
  • Achieved high levels of customer satisfaction by proactively addressing concerns and resolving issues in a professional manner.
  • Minimized downtime for clients with commercial vehicles through quick response times and expedited service offerings.

Apprentice Mechanic

Bendigo Mazda
06.2005 - 12.2008
  • Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
  • Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
  • Took assessments to prove knowledge base and skills.
  • Observed senior mechanics completing major repairs.

Education

No Degree - Senior Level 2 Workplace First Aid

St John's Ambulance
Canberra, ACT

No Degree - Vehicle Roadworthiness Inspections

ACT Road Transport Authority
Canberra, ACT
01-2017

No Degree - Light Vehicle Technician

CVGT/RGT Training
Bendigo, VIC
01-2009

No Degree - High School

Creek St Christian College
Bendigo, VIC
12-2003

Skills

  • Client support
  • Effective problem resolution
  • Relationship management
  • Proficient in task management
  • Task prioritization
  • Building and managing stakeholder connections
  • Risk mitigation strategies

Accomplishments

  • Achieved the 3rd national store ranking within 3 years.
  • Achieved the 1st in State store ranking within 3 years, for the past two consecutive years.
  • Achieved numerous other awards for store operations relating to customer transparency and developed strong lasting relationships with major account holders, suppliers and stakeholders during time in store operations.

Timeline

Store Manager

Tread Group Pty. Ltd. (Bridgestone BSelect Franchise)
12.2018 - Current

2IC Manager

Tread Group Pty. Ltd. (Bridgestone BSelect Franchise)
12.2018 - Current

Vehicle Technician

Various Mechanical Repair Business's
12.2008 - 12.2018

Apprentice Mechanic

Bendigo Mazda
06.2005 - 12.2008

No Degree - Senior Level 2 Workplace First Aid

St John's Ambulance

No Degree - Vehicle Roadworthiness Inspections

ACT Road Transport Authority

No Degree - Light Vehicle Technician

CVGT/RGT Training

No Degree - High School

Creek St Christian College
Daniel Fergus