Daniel Ford
Montrose,Victoria
Summary
Store Manager bringing experience in Auto/Retail setting.
Results driven, determined to exceed company goals.
Experienced training and developing new staff.
Driven to further develop my Sales and Business Management skills and techniques.
Overview
19
19
years of professional experience
2
2
Certification
Work History
Store Manager
Beaurepaires Tyres
08.2010 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Warehouse Storeperson
Woolworths Distribution Centre
10.2006 - 03.2009
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Completed cycle counts and monthly inventory.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Assembled pallets and crates for secure transportation of materials.
Kitchen Manager
O'sheas Bar
03.2004 - 07.2006
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Calculated prices of ingredients to monitor food costs and control expenses.
Apprentice Chef
Federal Golf Club
- Prepared cooking ingredients for chef.
- Operated commercial cooking and baking equipment in support of head chef.
- Used food inventory and supplies resourcefully to prevent waste and avoid unnecessary ordering from vendors.
- Set up food stations by following chef's orders.
- Collaborated with staff members to create meals for large banquets.
- Prepped daily menu items to quickly deliver upon request.
- Placed orders to restock items before supplies ran out.
Small Business Trainee
Australian Antiques & Fine Furniture
- Cut plywood, MDF and solid wood to size.
- Developed and retained excellent tool and machinery skill to produce consistent, top-quality work.
- Studied project plans and blueprints to determine required materials and specifications, plan projects and coordinated necessary supplies.
- Maintained proper fit and appearance of cabinets and countertops to fit into desired installation area.
- Designed, constructed and installed cabinetry and woodwork.
Education
Erindale College
Wanniassa, ACTWanniassa High School
ACTSkills
- Team Leadership
- Multi-Tasking Skill
- Client Relationships
- Training
- Work Planning and Prioritization
- Customer Service
- Sales Expertise
- Coaching and Development
- Staff Training
- Workplace Safety
- Staff Management
- Delegating Work
- Time Management
- Store Opening and Closing Procedures
- Inventory Management
- Sales Activities
- Goals and Performance
- Product and Service Sales
- Quality Improvement
- Employee Scheduling
- Ordering and Receiving
- Safe Work Practices
- Train Staff
- Profit Target Achievement
- Organization and Prioritization
- Company Quality Standards
- Hiring, Training and Development
- Operational Processes
- Customer Experience
Accomplishments
Queen scout awardee
Certification
Certificate 2 small business
Certificate 2 automotive tyre fitting light vehicle
Timeline
Store Manager
Beaurepaires Tyres
08.2010 - Current
Warehouse Storeperson
Woolworths Distribution Centre
10.2006 - 03.2009
Kitchen Manager
O'sheas Bar
03.2004 - 07.2006
Apprentice Chef
Federal Golf Club
Small Business Trainee
Australian Antiques & Fine Furniture
Erindale College
Wanniassa High School
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