Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Forno

Wollongong

Summary

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 5-year history of successful industry performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Manager

Telstra Corporation
11.2020 - Current
  • Developing a store business plan in consultation with your Area Manager and effectively executing
  • Maximizing profitability by effectively managing wages rostering controllable expenses & budget allocations
  • Coaching team members to ensure they are delivering exceptional customer service sales and KPI targets and proactively managing performance where required
  • Ensuring the team are actively participating in training and keeping up to date on business knowledge
  • Conducting stock take monitor stock levels in line with store standards & compliance
  • Driving team culture and build a high-performing sales team
  • Engaging with the local community to seek out opportunities and partnerships
  • Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.

Sales Associate

Telstra Corporation
01.2017 - 11.2020
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Assistant in Nursing

Garrawarra Aged Care Centre SESLHD
02.2016 - 04.2017
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Education

High School Diploma -

Kanahooka High School
Kanahooka, NSW
12.2011

Skills

  • Sales Force
  • Sales and Marketing
  • Microsoft Office
  • Staff Management
  • Financial Management
  • Customer Care
  • Decision Making
  • Business Leadership
  • Direct Patient Care
  • Mobility Assistance

Certification


  • Cert III Individual Support (Aged Care)
  • First Aid & CPR

Timeline

Business Manager

Telstra Corporation
11.2020 - Current

Sales Associate

Telstra Corporation
01.2017 - 11.2020

Assistant in Nursing

Garrawarra Aged Care Centre SESLHD
02.2016 - 04.2017

High School Diploma -

Kanahooka High School

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Daniel Forno