Daniel Forno
Barrack Heights,NSW
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations across multiple sites with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen.
Overview
11
11
years of professional experience
Work History
Sales & Operations Manager
4WD Supacentre
Campbelltown, NSW
02.2025 - Current
- Streamlined sales processes to enhance team efficiency and improve order fulfillment accuracy.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Reduced operational costs through the identification and elimination of inefficient processes and practices.
- Analyzed sales data to identify trends, informing strategic decisions and resource allocation.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Developed comprehensive training programs for new sales staff, enhancing product knowledge and performance metrics.
Store Manager
Supercheap Auto
10.2024 - 02.2025
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Managed inventory levels and ensured timely procurement of automotive parts
- Assisted customers in identifying and selecting appropriate automotive parts for their needs.
- Conducted regular audits of inventory to identify discrepancies and prevent shortages.
- Provided support to the sales team by cross-referencing parts and verifying compatibility with specific vehicle models.
- Proactively contacted customers regarding backordered items, offering alternative solutions when possible to maintain satisfaction levels.
- Facilitated teamwork among staff members through clear communication and collaboration during busy periods or large projects.
Business Manager + Multi Site Management
Telstra Corporation
Wollongong, Mittagong & Shellharbour, NSW
11.2019 - 10.2024
- Developing a store business plan in consultation with State Manager and effectively executing
- Maximizing profitability by effectively managing wages rostering controllable expenses & budget allocations
- Coaching team members to ensure they are delivering exceptional customer service sales and KPI targets and proactively managing performance where required
- Multi Site Business Management, working along side Store Managers to achieve KPI's
- Conducting stock take monitor stock levels in line with store standards & compliance
- Driving team culture and build a high-performing sales team
- Engaging with the local community to seek out opportunities and partnerships
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
Sales Associate
Telstra Corporation
Melbourne, VIC
01.2017 - 11.2019
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Nursing Assistant
NSW Health
Sydney, NSW
01.2015 - 02.2017
- Monitored patient vitals and documented changes using patient monitoring tools.
- Supported nursing staff by performing basic medical procedures, such as taking blood pressure and temperature.
- Administered medications and recorded patient responses utilizing healthcare management systems.
- Applied wound care techniques to support patient recovery and prevent infections.
Automotive Apprentice
City Motors Group
Albion Park Rail, NSW
04.2014 - 01.2015
- Performed routine maintenance tasks, including oil changes, brake inspections, and tire rotations.
- Ensured safety compliance by conducting regular equipment maintenance checks and addressing issues promptly.
- Provided excellent customer communication, explaining necessary repairs clearly to build trust and rapport.
- Showcased teamwork skills by assisting colleagues with challenging tasks when needed, fostering a positive work environment.
- Collaborated with senior technicians for complex repairs, enhancing problem-solving abilities.
- Increased repeat business through exceptional customer service and accurate diagnostic results.
Education
High School Diploma -
Kanahooka High School
Kanahooka, NSW12.2011
Skills
- Sales Force
- Sales and Marketing
- Microsoft Office
- Staff Management
- Financial Management
- Customer Care
- Decision Making
- Business Leadership
- Sales training
- Sales process optimization
- Operations management
Timeline
Sales & Operations Manager
4WD Supacentre
02.2025 - Current
Store Manager
Supercheap Auto
10.2024 - 02.2025
Business Manager + Multi Site Management
Telstra Corporation
11.2019 - 10.2024
Sales Associate
Telstra Corporation
01.2017 - 11.2019
Nursing Assistant
NSW Health
01.2015 - 02.2017
Automotive Apprentice
City Motors Group
04.2014 - 01.2015
High School Diploma -
Kanahooka High School