Daniel Foster
Gold Coast
Summary
Dynamic sales and customer service professional with extensive experience in the telecommunications industry, recognised for a strong track record of exceeding sales targets while delivering exceptional customer experiences. Expertise in building and nurturing positive customer relationships through effective communication and proactive problem-solving strategies. Collaborative team player thriving in fast-paced environments, consistently improving customer satisfaction levels and efficiently resolving complex issues. Committed to ensuring seamless interactions that enhance overall customer engagement and loyalty.
REFERENCES AVAILABLE UPON REQUEST.
Overview
7
7
years of professional experience
Work History
Sales & Customer Consultant
Telstra
01.2021 - Current
- Consistently achieved high NPS results, delivering exceptional customer experiences through clear communication and problem resolution.
- Exceeded monthly sales KPIs by conducting needs-based conversations, handling objections effectively, and matching customers with the right Telstra products and services.
- Managed the sales floor during peak periods, ensuring smooth customer flow, reduced wait times, and efficient coordination between walk-ins and scheduled appointments.
- Improved customer response rates from 13% to 25% by implementing structured follow-up processes and proactively engaging customers to support satisfaction and retention.
- Trained new team members on product knowledge and effective communication strategies.
Specialist
Apple
01.2023 - 01.2024
- Customer-focused Specialist skilled in uncovering needs and delivering solutions
- Frontline representative guiding customers, advising, selling, and setting up products
- Demonstrate comprehensive knowledge of Apple's product line, staying current with updates and advancements.
Bartender & Waitstaff
Star Casino
01.2021 - 01.2022
- Proficiently managed simultaneous tasks including order processing, drink preparation, and table service
- Demonstrated quick and effective problem-solving skills in resolving customer complaints, handling unexpected situations, and ensuring smooth operations.
Delivery Drive & In-Store
Dominos Pizza
01.2019 - 01.2021
Education
Cert IV - Adult tertiary preparation
TAFE QLD
Year 12 Certificate - undefined
Assisi Catholic College
Skills
- Customer complaint resolution
- Experience with CRM applications
- Teamwork and collaboration
- Problem-solving
- Active learning
- Adaptability and flexibility
Timeline
Specialist
Apple
01.2023 - 01.2024
Sales & Customer Consultant
Telstra
01.2021 - Current
Bartender & Waitstaff
Star Casino
01.2021 - 01.2022
Delivery Drive & In-Store
Dominos Pizza
01.2019 - 01.2021
Year 12 Certificate - undefined
Assisi Catholic College
Cert IV - Adult tertiary preparation
TAFE QLD