Daniel Fredericks
Cranbourne,VIC
Overview
5
5
years of professional experience
Work History
Retention Agent
Aussie Broadband
09.2022 - Current
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted any retention offers to meet them. Always gained approval before doing this.
- Supported agents in improving service standards for optimized better satisfaction.
- Utilized knowledge of customer service to create a better experience for customer that come through.
Customer Service Specialist (Aussie Expert)
Aussie Broadband
06.2020 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in level 2 team meetings and training sessions to stay informed about product updates and changes.
- Answered question mainly given by level 1 Customer service.
- Took any Escalation calls that was given.
Customer Service Officer
Aussie Broadband
05.2019 - 09.2020
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
- Evaluated current customer retention strategies and recommended improvements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Bartender
Amazing Grace
03.2018 - 07.2019
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Glen Waverley Secondary College
Glen Waverley, VIC11.2015
Skills
- Service Promotions
- Training Junior Team Members
- Analytical and Critical Thinking
- Professional Development
- Adaptable to Changing Conditions
- Organizational Systems
- Efficient Service
- Professional Relationships
- Creative Solutions
Timeline
Retention Agent
Aussie Broadband
09.2022 - Current
Customer Service Specialist (Aussie Expert)
Aussie Broadband
06.2020 - 10.2021
Customer Service Officer
Aussie Broadband
05.2019 - 09.2020
Bartender
Amazing Grace
03.2018 - 07.2019
High School Diploma -
Glen Waverley Secondary College