Overview
Work History
Education
Skills
Timeline
Generic

Daniel Fredericks

Cranbourne,VIC

Overview

5
5
years of professional experience

Work History

Retention Agent

Aussie Broadband
09.2022 - Current
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Identified changing customer needs and adapted any retention offers to meet them. Always gained approval before doing this.
  • Supported agents in improving service standards for optimized better satisfaction.
  • Utilized knowledge of customer service to create a better experience for customer that come through.

Customer Service Specialist (Aussie Expert)

Aussie Broadband
06.2020 - 10.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Participated in level 2 team meetings and training sessions to stay informed about product updates and changes.
  • Answered question mainly given by level 1 Customer service.
  • Took any Escalation calls that was given.

Customer Service Officer

Aussie Broadband
05.2019 - 09.2020
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Identified changing customer needs and adapted service strategies to meet them.
  • Evaluated current customer retention strategies and recommended improvements.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Bartender

Amazing Grace
03.2018 - 07.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

High School Diploma -

Glen Waverley Secondary College
Glen Waverley, VIC
11.2015

Skills

  • Service Promotions
  • Training Junior Team Members
  • Analytical and Critical Thinking
  • Professional Development
  • Adaptable to Changing Conditions
  • Organizational Systems
  • Efficient Service
  • Professional Relationships
  • Creative Solutions

Timeline

Retention Agent

Aussie Broadband
09.2022 - Current

Customer Service Specialist (Aussie Expert)

Aussie Broadband
06.2020 - 10.2021

Customer Service Officer

Aussie Broadband
05.2019 - 09.2020

Bartender

Amazing Grace
03.2018 - 07.2019

High School Diploma -

Glen Waverley Secondary College

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Daniel Fredericks