Daniel Garey
Haymarket,Australia
Summary
Operations professional with focus on efficiency and reliability. Proven expertise in supporting operational workflows and resolving complex issues. Valued for collaborative efforts and adaptability to changing needs, with keen attention to detail and exceptional organizational skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
OPERATION SUPPORT OFFICER
QANTAS
10.2021 - 10.2025
- Coordinated and forecasted international mail movements, enhancing operational efficiency and accuracy.
- Oversaw international mail management and executed daily and monthly allocation planning, consistently meeting deadlines.
- Generated detailed daily reports for stakeholders and customers, ensuring transparency and effective communication.
- Supported Qantas Freight teams in Australia and internationally, fostering collaboration.
- Executed track and trace (Proof of Delivery) processes while employing strategic negotiation skills with partner airlines.
- Possessed RED ASIC, ADA, and forklift licenses, ensuring compliance with operational standards.
GROUND HANDLER
QANTAS GROUND SERVICES
11.2017 - 10.2021
- Managed ramp and under-the-wing operations, ensuring safe and efficient aircraft loading and unloading.
- Executed international mail loading in the MHU and operated forklifts and high lift trucks, optimising cargo handling.
- Held Airside Driving Authority Cat 2, upholding airside safety regulations during operations.
- Performed manual handling and teamwork in importing and exporting mail and cargo, utilising i-cargo systems and handheld scanners.
- Worked airside while proficiently operating Charlotte tugs, towing profiles, dollies, and barrows.
NSW SALES COORDINATOR
BRITEX METALS
06.2015 - 09.2017
- Functioned as NSW Sales Coordinator, leading site visits and reinforcing customer relationships.
- Cultivated new sales opportunities, contributing to company growth and market presence.
Maintenance Technician
Park Royal Hotel Sydney
02.2009 - 02.2015
- Conducted regular inspections to identify maintenance needs and ensure optimal functionality of hotel facilities.
- Performed preventative maintenance on HVAC systems, plumbing, and electrical equipment to enhance operational efficiency.
- Responded promptly to guest requests and maintenance emergencies, ensuring quick resolution and high satisfaction levels.
- Collaborated with housekeeping staff to address facility issues affecting guest comfort and safety.
- Developed and implemented streamlined processes for work order management, reducing response times for service requests.
- Led initiatives to upgrade hotel infrastructure, enhancing overall guest experience through improved amenities and services.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
Food and Beverage Attendant
Novotel Brighton Beach Hotel
02.2012 - 06.2014
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Coordinated food and beverage orders to ensure timely delivery and quality standards.
- Trained new staff on operational procedures, safety protocols, and service excellence.
- Maintained cleanliness and organization of dining areas to create a welcoming environment.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Education
DIP - HOSPITALITY MANAGEMENT
WILLIAM BLUE COLLEGE
Online06.2015
CERT II - MARITIME OPERATIONS
TAFE NSW
ULTIMO11.2005
HIGH SCHOOL CERTIFICATE - undefined
MARIST COLLEGE KOGARAH
Kogarah10.2003
Skills
- Data analysis
- Account management
- Business Analysis
- Experience in leadership
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Decision-making
- Time management
- Photography and video editing
- Customer service
- Negotiating
- Communication
- Problem solving
- Leadership
- Scheduling and planning
- Operational efficiency
- Planning and coordination
- Operations coordination
- Resource planning and scheduling
- Logistics management
- Cross-functional communication
- Business forecasting
- System development
- Scheduling expertise
Certification
- RED ASIC - QANTAS
- ADA - QANTAS
- Forklift license - QANTAS
- Airside Driving Authority Cat 2 - QANTAS GROUND SERVICES
Timeline
OPERATION SUPPORT OFFICER
QANTAS
10.2021 - 10.2025
GROUND HANDLER
QANTAS GROUND SERVICES
11.2017 - 10.2021
NSW SALES COORDINATOR
BRITEX METALS
06.2015 - 09.2017
Food and Beverage Attendant
Novotel Brighton Beach Hotel
02.2012 - 06.2014
Maintenance Technician
Park Royal Hotel Sydney
02.2009 - 02.2015
CERT II - MARITIME OPERATIONS
TAFE NSW
HIGH SCHOOL CERTIFICATE - undefined
MARIST COLLEGE KOGARAH
DIP - HOSPITALITY MANAGEMENT
WILLIAM BLUE COLLEGE