Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Stockroom Specialist
Adidas
07.2024 - Current
Accepting & receipting all new stock, ensuring it is on the shop floor within 24 hours
Ensuring daily replenishment of shop floor is accurate & efficient
Managing all logistics of the stock room including layout and staff when required
Ensuring all receipting, transfers and orders are completed accurately
Managing the Stock take process over the 12-month period including weekly cycle counts
Work with the Store Manager in maintaining stock on hand targets within key categories
Lead by example on the shop floor in providing exceptional customers service when required
Coordinated with other departments to ensure efficient workflow processes.
Participated in ongoing training and compliance activities.
Maintained positive working relationship with fellow staff and management.
Oversaw quality control to identify inconsistencies and malfunctions.
Landscaper/ Gardner
Self employed
03.2019 - Current
Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
Planned and designed landscaping projects to meet customer needs and preferences.
Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
Transported plants, turf and other materials to designated areas for installation.
Cut grass in even lengths with power mowers or hand shears.
Inspected property for signs of damage or infestation from pests or weeds.
Weeded flower beds and vegetable gardens to remove unwanted vegetation.
Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
Cut and trimmed lawns using power mowers and edgers.
Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Customer Service
Derrimut Gym 24/7
Melbourne, Victoria
04.2021 - 07.2024
Handling membership sales and enquiries
Cleaning gym floor and equipment
Re racking clothing and re filling fridge stock
Handling phone calls and emails in a timely matter
Merchandising stock and sale items
Answered customer inquiries over the phone and through email.
Provided customers with product information and resolved their issues in a timely manner.
Resolved customer complaints regarding services or products in a professional manner.
Maintained an organized filing system for customer records and service requests.
Performed data entry tasks related to sales, returns, accounts receivable.
Handled cash transactions accurately according to established policies and procedures.
Responded promptly to online queries via social media platforms such as Twitter, Facebook.
Ensured all customer service standards are met at all times.
Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Team Member
The Coles group
12.2015 - 06.2024
Ensuring outdated produce is removed daily and the area remains clean and presentable
Merchandising stock to Coles Group standards
Following strict daily tasks in a timely manner to ensure all tasks are completed
Assisting customers and multi-tasking both customer service and stock handling
Marking down stock using PDT
Assisting team members in other departments after early completion of tasks
Performing Stocktake
Ordering stock
Receiving stock at loading bays
Provided customer service support to ensure satisfaction.
Received, processed, and stocked merchandise in accordance with store policies.
Assisted customers with product selection and ordering process.
Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Organized inventory shelves for easy access and maintenance of stock levels.
Maintained a clean and organized work area throughout shift.
Collaborated with team members to maximize productivity and efficiency.
Adhered to safety guidelines while operating machinery or stocking shelves.
Resolved customer issues promptly in a professional manner.
Maintenance
N.J. Engineering
Sweeping, Dusting, Moping and wiping down equipment
Maintaining a work safe environment
Assisting engineers with keeping their work place up to the required standard
Collecting and disposing of metallic shrapnel to further ensure the environment is at a work safe standard
Education
High School -
Roxburgh Park College
Skills
Computers and Electronics
English Language
Customer and Personal Service
Active Listening
Punctuality
Time Management
Fitness and Lifting
Eager to learn new trades
Cleaning Experience
Stock take Experience
Merchandising experience
Telecommunication
Independent and able to work in a Team
Sales Experience
Management experience
Ability to work alone
Documentation Management
Customer Relations
System installations
References
Dianne Johnson, Merchandiser, The Coles group, 0418993757