Daisy Gorst
Mullaloo,WA
Summary
Accomplished Shift Supervisor with a proven track record at MacPac, enhancing operational efficiency and customer satisfaction through expert schedule management and exceptional customer service skills. Spearheaded customer service training at Woolworths, significantly improving service standards. Skilled in inventory control and workplace safety, consistently exceeding employer expectations without exceeding a 5% discrepancy rate in financial reconciliations.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
MacPac
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Assistant Manager
MacPac
02.2024 - 05.2024
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
- Defined clear targets and objectives and communicated to other team members.
Customer Service
Woolworths
02.2022 - 01.2023
- Implemented and developed customer service training processes.
- Promoted quality customer service by executing follow up procedures.
- Immediately brought critical issues to customer service manager for resolution.
- Utilized exceptional customer service skills to satisfy all needs.
- Anticipated guests' needs and delivered excellent customer service.
Education
High School Diploma -
Belridge Senior High School
Beldon, WA10.2019
Skills
- Schedule Management
- Inventory Control
- Customer-Oriented
- Business Administration
- Safety understanding
- Workplace Safety
- Training and mentoring
- Product Sales
Timeline
Assistant Manager
MacPac
02.2024 - 05.2024
Shift Supervisor
MacPac
05.2023 - Current
Customer Service
Woolworths
02.2022 - 01.2023
High School Diploma -
Belridge Senior High School
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